Senior German-Speaking CSM for Enterprise SaaS

n8n GmbH; Netherlands; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote-first

Hackathons

Education budget €1K/year

Diversity & inclusion initiatives

Job summary

n8n GmbH is hiring a Senior Customer Success Manager (High‑Touch) for the German-speaking market. You will partner post‑sales with enterprise customers, owning onboarding, adoption and renewal to drive durable revenue.

You’ll align with Support, Solutions Engineering and Product to ensure value realization and risk management. You will lead kickoffs, health checks and QBRs, build account strategies, and champion cross‑functional collaboration to maximize retention and expansion across large

Qualifications

• German native with fluent business English.
• Senior Enterprise CS experience with a small strategic book of enterprise SaaS customers.
• Has carried a retention and/or expansion target with renewals and growth.
• Technical engagement with IT/engineering stakeholders and knows when to escalate to Support.
• Experience working with large German-speaking enterprises (DACH).
• Converts product usage into measurable outcomes and ROI.
• Can build account plans and a clear operating cadence with stakeholders.
• Demonstrates senior stakeholder management and high-trust relationships.
• Enjoys ownership and thrives in fast-changing environments.

Responsibilities

• Own a small book of n8n’s largest enterprise customers in the German-speaking market.
• Develop an account strategy and footprint across IT, engineering, business and executives.
• Own retention and expansion targets, driving renewals and growth with Account Executives.
• Lead customer kickoffs and success planning with clear goals and timelines.
• Drive onboarding and enablement for technical and business audiences.
• Maintain a strong operating cadence with health checks, exec syncs and QBRs.
• Quantify and communicate business value with ROI narratives across the lifecycle.
• Collaborate with Support, Solutions Engineering and Product to remove blockers.
• Provide actionable customer feedback to Product and share learnings with CS team.

Skills

German native

Senior CSM

Revenue ownership

Technical acumen

DACH enterprises

Commercial acumen

Account strategy

Stakeholder management

Builder mindset

Job description

n8n GmbH is hiring a Senior Customer Success Manager (High‑Touch) for the German-speaking market. You will partner post‑sales with enterprise customers, owning onboarding, adoption and renewal to drive durable revenue.

You’ll align with Support, Solutions Engineering and Product to ensure value realization and risk management. You will lead kickoffs, health checks and QBRs, build account strategies, and champion cross‑functional collaboration to maximize retention and expansion across large