Commercial Customer Success Manager (DACH; German-Speaking)

Rozgoo; Amsterdam; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC sales training

Job summary

Datadog seeks a Customer Success Manager to drive onboarding, build strong client relationships, and identify growth opportunities across existing accounts. You will advocate for customers internally, emphasize value delivery, and ensure a positive experience throughout the lifecycle.

You will partner with sales to onboard customers, monitor usage for renewal risk, and collaborate with Support, Product, Finance and Legal to ensure optimal outcomes.

Qualifications

• 5–7 years of experience in a customer account facing role.
• Strong communication with attention to detail.
• Motivated by building long-term relationships.
• Able to influence with minimal guidance on upsell/cross-sell.
• Fluent German and experience with DACH customers.
• Excited to work in a dynamic, solution-focused environment.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Customer relationship management

Verbal & written communication

German language proficiency

Upsell and cross-sell experience

Cross-functional collaboration

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
• Must have full professional German language skills, along with experience working with DACH customers

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth

• Best-in-breed onboarding
• Sales training in MEDDIC