German Customer Experience Specialist

Vintage Cash Cow; Netherlands; Remote; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a German Customer Experience Agent to join our EU Customer Experience team, based at our hub near Arnhem, Netherlands. You’ll support German-speaking customers across phone, email, and digital channels, guiding them through the service with clarity and care.

You’ll handle inquiries, provide updates, and resolve issues, taking ownership to ensure a positive customer journey. No specific qualifications are required; we value strong communication and teamwork.

Qualifications

• No specific qualifications are required.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle both inbound and outbound conversations, including customer queries, updates and follow-ups.
• Explain our service and next steps clearly, making sure customers know what to expect.
• Adapt your communication to the customer and situation rather than taking a one-size-fits-all approach.
• Build trust through accurate, timely and genuinely helpful communication.

Job description

Vintage.com is seeking a German Customer Experience Agent to join our EU Customer Experience team, based at our hub near Arnhem, Netherlands. You’ll support German-speaking customers across phone, email, and digital channels, guiding them through the service with clarity and care.

You’ll handle inquiries, provide updates, and resolve issues, taking ownership to ensure a positive customer journey. No specific qualifications are required; we value strong communication and teamwork.