German CX Specialist — Elevate Customer Journeys

Vintage.com; Duiven; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Duiven hub. You’ll handle inbound and outbound conversations, provide service updates, and resolve issues with empathy and accuracy.

You’ll work closely with Operations and warehouse teams to ensure joined-up customer journeys, maintain records, and deliver high-quality experiences across European markets.

Qualifications

• Experience in customer service or contact centre environments.
• Strong verbal and written communication skills with clear, empathetic tone.
• Ability to stay calm and handle complaints or objections constructively.
• Good judgement and problem-solving skills with ownership mindset.

Responsibilities

• Handle inquiries across phone, email and digital channels.
• Provide updates and resolve issues with care and confidence.
• Explain services clearly and set customer expectations.
• Escalate when needed and collaborate with Operations/Warehouse teams.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM systems

Job description

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Duiven hub. You’ll handle inbound and outbound conversations, provide service updates, and resolve issues with empathy and accuracy.

You’ll work closely with Operations and warehouse teams to ensure joined-up customer journeys, maintain records, and deliver high-quality experiences across European markets.