Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance

WLG; Brunssum; Hybrid; EUR 32,000 - 44,000; Full time

Job summary

WLG in Brunssum, Netherlands, seeks a first-line support technician for end-user devices. You will hand out equipment, repair, and configure devices on-site with some remote work; occasional travel to other Dutch and German sites is possible.

You will manage provisioning, OS deployment, and security hardening across multiple networks, working with the central service desk and local teams to resolve incidents promptly.

Qualifications

• Recent experience within the last three years as first-line support for modern, networked end-user devices
• Two+ years supporting hardware, software, networks and computers in a large organisation
• Hands-on client provisioning and OS deployment with MDT and SCCM
• Experience with Windows 10/11 and enterprise security settings
• Clear communication in a user-facing role and proficient English
• ITIL Foundation certification is required

Responsibilities

• Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving device-related incidents
• Configuring hardware and software environments and confirming installations work
• Producing integration test specifications, running tests and reporting outcomes
• Running standard tests and contributing to fault investigation
• Preparing and maintaining the workstation baseline across networks
• Applying security updates and data-loss-prevention endpoints, with group policy hardening
• Installing and documenting remote application provisioning (Windows Remote App)
• Contributing to hardware platform design and installation decisions and changing platforms with minimal disruption
• Liaising with central service desk on incident, problem and change management and with local staff and external partners

Skills

End-user support

Hardware configuration

Windows 10/11

Active Directory

SCCM/MDT

English communication

ITIL Foundation

Education

Higher vocational training in a relevant discipline

Secondary qualification with four years of experience

Tools

MDT

SCCM

Active Directory

Job description

First line, done properly, is the difference between a working organisation and a stalled one.

You would be the first-line support technician for end-user devices at a multinational defence site in Brunssum, Netherlands — the person users actually see, handing out equipment, taking it back, and fixing what breaks. Mostly on-site, with some remote working, and occasional work at other sites in the Netherlands and Germany.

What You Will Be Doing

• Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving every device-related incident
• Configuring hardware and software environments for the systems being integrated, installing or removing components to instruction, and confirming installations work
• Producing integration test specifications, running the tests and reporting the outcomes
• Running standard tests and contributing to fault investigation
• Preparing and maintaining the operational workstation baseline across several networks
• Making sure security updates, anti-malware and data-loss-prevention endpoints deploy successfully, and that hardening through security settings and group policy holds
• Installing and documenting remote application provisioning, including Windows Remote App
• Contributing to hardware platform design and installation decisions — cost, performance, tooling — and changing platforms with minimal disruption
• Liaising with the centralised service desk on incident, problem and change management, and working with local technical staff, wider teams, customer contacts and external companies

What you will need

• Recent experience — within the last three years — as first-line support for modern, networked end-user devices: notebooks, monitors, printers and the rest
• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four
• At least two years supporting hardware, software, networks and computers in a large organisation
• Hands-on client provisioning, application deployment and bare-metal installs with MDT and SCCM
• Practical troubleshooting of client OS and software provisioning problems
• The Microsoft operating system line, with real depth on Windows 10 and 11
• Implementing and administering large Active Directory environments
• Clear communication — this is a user-facing job — and proficient English
• ITIL Foundation certification is required

Why this one is worth a look

It is a critical requirement at a busy site, with real ownership of the workstation baseline and the hardening on it rather than a queue of password resets.