Front Office Team Leader – Elevate Guest Experiences

Hotelprofessionals - Park Plaza Victoria Amsterdam; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Birthday bonus

Meal during shift

Industry pension plan

25 days holiday

Wellbeing day

Career opportunities across PPHE

Job summary

Park Plaza Victoria Amsterdam is seeking a Front Office Team Leader to guide the guest journey with warmth and leadership. You will oversee arrivals, departures, and stays, while coaching team members to deliver outstanding service and foster a welcoming atmosphere.

Fluency in English is essential; additional languages are a plus. Experience with Opera PMS is advantageous. This full-time role offers generous benefits and opportunities across PPHE Hotel Group across Europe.

Qualifications

• Experience leading a hotel Front Office team.
• Strong English communication and interpersonal skills.
• Opera PMS experience is advantageous.

Responsibilities

• Lead front office shifts and ensure exceptional guest service.
• Coach, mentor and motivate colleagues to perform at their best.
• Oversee check-ins and check-outs and resolve guest requests.
• Maintain high service standards in a fast-paced environment.

Skills

Leadership

Communication

Coaching

Guest service

Flexibility

Team motivation

Tools

Opera PMS

Job description

Park Plaza Victoria Amsterdam is seeking a Front Office Team Leader to guide the guest journey with warmth and leadership. You will oversee arrivals, departures, and stays, while coaching team members to deliver outstanding service and foster a welcoming atmosphere.

Fluency in English is essential; additional languages are a plus. Experience with Opera PMS is advantageous. This full-time role offers generous benefits and opportunities across PPHE Hotel Group across Europe.