Front Office Supervisor

Hotelprofessionals; Amsterdam; On-site; EUR 30,132 - 34,596; Full time

Benefits offered by this job

Gross salary €2,863.55 per month

Travel allowance

25 vacation days

Guest stay with breakfast and 3-course

Discounts for Accor hotel stays

Free parking

Complimentary gym access

Job summary

Novotel Amsterdam City is seeking a Front Office Supervisor to manage the daily Front Office operations and be the first point of contact for guests, resolving requests and complaints with professionalism. You will lead a team of 24, ensure smooth shifts, and support administrative tasks such as scheduling and interviews with HR or the Front Office Manager.

The role requires at least 2 years in reception or supervisory roles, knowledge of the Front Office department, and excellent communication.

Qualifications

• Has at least 2 years of experience as a receptionist or previous supervisory experience.
• Knowledge of the entire Front Office department.
• Outgoing with excellent communication skills when interacting with guests.
• Fluent in English (additional languages are a plus).

Responsibilities

• Manage the daily operations of the Front Office.
• Be the first point of contact for guests, assisting with requests and resolving complaints.
• Create a positive atmosphere within the Front Office team (24 staff).
• Lead shifts, ensure smooth operations, and support administrative tasks.
• Assist with staff scheduling, interview candidates with HR/Front Office Manager, and lead performance reviews and training.

Job description

Novotel Amsterdam City

Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the Front Office Supervisor.

Front Office Supervisor

You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!

A Day as a Front Office Supervisor at Novotel

As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!

Are You the Perfect Reception Supervisor?

Novotel Amsterdam City Is Looking For Someone Who

• Has at least 2 years of experience as a receptionist or previous supervisory experience;
• Has knowledge of the entire Front Office department;
• Is visible in the operation, provides recognition, and fosters positive guest relationships;
• Leads and drives the achievement of various Front Office objectives;
• Has knowledge of the PMS system, OPERA / OPERA Cloud, or similar systems;
• Is outgoing and has excellent communication skills when interacting with guests;
• Is fluent in English (any additional language is a plus!).

We Offer You

Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;

• A gross salary of € 2,863.55 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 6);
• Excellent travel allowance from 5.0 km onwards;
• 25 vacation days based on a full-time (38-hour) working week;
• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
• Discount for stays at all Accor hotels worldwide;
• Free parking in our hotel;
• Complimentary usage of our Technogym fitness area.