Front Office Employee (Full-time)

Novotel Amsterdam City; Amsterdam; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Salary from €2,711.54 gross/month (38h

25 days holiday per year

Referral bonus €250

Travel allowance from 5 km

Guest experience after probation (1-yr

Accor hotel discounts worldwide

Free parking

Gym access

Job summary

Novotel Amsterdam City is seeking a friendly Team Member Front Office to welcome guests and ensure smooth check-in and check-out. You’ll assist with guest requests and handle basic administration in the Front Office, contributing to our energetic, service-minded team.

You should be fluent in English, available five days a week, and ideally have experience with Front Office systems such as Opera or Opera Cloud. This full-time role offers growth opportunities within a large Accor hotel network.

Qualifications

• Experience in Front Office is preferred.
• Strong verbal and written English communication.
• Available for five days a week.
• Experience with PMS Opera / Opera Cloud or similar systems.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle guest requests and inquiries with a friendly attitude.
• Support general Front Office administrative tasks.

Skills

Fluent English

Front Office experience

Team player

Flexible

Tools

Opera / Opera Cloud

Job description

NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands.

Novotel Amsterdam City

Novotel Amsterdam City is one of the largest 4‑star hotels in the Netherlands. As a strong and trusted brand within the international Accor group, we offer 610 guest rooms, 1,300 m² of meeting facilities, and several vibrant F&B outlets. Every day, we welcome more than 500 guests and take pride in delivering the exceptional service they deserve.

Are you service‑minded and ready to take the next step in your hospitality career? Would you like to work in one of the largest hotels in the Benelux, surrounded by a young, spontaneous, and energetic team? Then this is the perfect opportunity for you.

At Novotel Amsterdam City, passion, quality, and professionalism are at the heart of everything we do. With genuine attention and an authentic approach, we ensure that our guests feel welcome and return with pleasure. You will be part of a close‑knit team of around 135 colleagues, where we know each other, support each other, and enjoy our work together.

What are you going to do?

As a Team Member Front Office, you are the first and last point of contact for our guests at Novotel Amsterdam City. We believe you deliver your best service when you can truly be yourself, and we encourage you to bring your personality to every interaction. You ensure a smooth check‑in and check‑out experience and assist guests with any questions or requests they may have. You will also handle general administrative tasks within the Front Office department. And of course, you won’t do this alone, you’ll be part of a supportive and enthusiastic team.

Who are we looking for?

We are looking for enthusiastic, outgoing team member, who has a true passion for hospitality, likes to work within a team, is flexible with an eye for detail. Besides this you have;

• Preferably, previous experience in Front Office;
• Strong verbal and written communication skills and excellent knowledge of the English language;
• You are available for 5 days a week;
• Experience with PMS Opera / Opera Cloud or with similar systems.

What do we offer you?

Novotel Amsterdam City Is One Of The Largest Accor Hotels And That Brings Many Advantages! We Have Plenty Of Growth Opportunities In Our Hotel And Worldwide. We Also Offer

• A gross salary starting from € 2.711,54 based on a full-time 38-hour contract based on scale % from the Horeca CAO;
• 25 days holiday allowance based on a full-time 38-hour contract;
• A referral bonus of € 250 if you bring in new colleagues;
• Excellent travel allowance from 5.0 km;
• After your probation period, you are invited for a guest experience, where you stay one night at Novotel Amsterdam City with +1. This includes breakfast, dinner and drinks in our bar;
• Huge discounts on stays & Food & Beverage in all Accor hotels worldwide;
• Free parking and free use of our Technogym fitness room;
• Daily use of lunch or dinner in the staff canteen.