Front Office Supervisor - Lead Guest Experience & Team

Hotelprofessionals; Amsterdam; On-site; EUR 30,132 - 34,596; Full time

Benefits offered by this job

Gross salary €2,863.55 per month

Travel allowance

25 vacation days

Guest stay with breakfast and 3-course

Discounts for Accor hotel stays

Free parking

Complimentary gym access

Job summary

Novotel Amsterdam City is seeking a Front Office Supervisor to manage the daily Front Office operations and be the first point of contact for guests, resolving requests and complaints with professionalism. You will lead a team of 24, ensure smooth shifts, and support administrative tasks such as scheduling and interviews with HR or the Front Office Manager.

The role requires at least 2 years in reception or supervisory roles, knowledge of the Front Office department, and excellent communication.

Qualifications

• Has at least 2 years of experience as a receptionist or previous supervisory experience.
• Knowledge of the entire Front Office department.
• Outgoing with excellent communication skills when interacting with guests.
• Fluent in English (additional languages are a plus).

Responsibilities

• Manage the daily operations of the Front Office.
• Be the first point of contact for guests, assisting with requests and resolving complaints.
• Create a positive atmosphere within the Front Office team (24 staff).
• Lead shifts, ensure smooth operations, and support administrative tasks.
• Assist with staff scheduling, interview candidates with HR/Front Office Manager, and lead performance reviews and training.

Job description

Novotel Amsterdam City is seeking a Front Office Supervisor to manage the daily Front Office operations and be the first point of contact for guests, resolving requests and complaints with professionalism. You will lead a team of 24, ensure smooth shifts, and support administrative tasks such as scheduling and interviews with HR or the Front Office Manager.

The role requires at least 2 years in reception or supervisory roles, knowledge of the Front Office department, and excellent communication.