Duty Manager

Novotel Amsterdam City; Amsterdam; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Career growth

Vacation days

Referral bonus

Welcome stay

Hotel discounts

Parking

Travel allowance

Fitness access

Job summary

Novotel Amsterdam City is seeking a Duty Manager to ensure guests have a fantastic experience during morning or evening shifts. You will move between guest contact, operations, and problem-solving to keep the hotel running smoothly.

You analyze guest feedback, address issues, and work with department heads to improve processes. The role emphasizes safety and leadership within a major Accor-brand property in Amsterdam.

Qualifications

• We are seeking a service-oriented Duty Manager who can respond effectively to the day’s surprises.
• You are decisive, persuasive, and comfortable working with multiple hotel departments.
• You are proactive, a team player, discreet and stress-resistant.
• You can work morning and evening shifts and weekends.

Responsibilities

• You analyze guest reviews and ensure each one receives a response.
• You see complaints as opportunities to improve service.
• You ensure ALL members feel at home in our hotel.
• You engage with department heads to improve work processes.
• You conduct safety rounds and take charge during crises.

Skills

Service orientation

Proactive

Team player

Flexible shifts

Problem-solving mindset

Organizational skills

English strong

Job description

NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands.

We are Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,300 m2 of meeting space, and various F&B outlets. Daily, we accommodate an average of 500+ guests and provide them with the best service they could wish for.

We have an exciting opportunity for a Duty Manager to join our team. Are you ready to take the next step in learning all aspects of hotel operations? Do you aspire to become an Operations Manager or Hotel Manager but feel you’re not quite there yet? If you’re open to a new challenge, the Duty Manager role could be the perfect fit for you.

Job Description

Your day as a Duty Manager

In this role, you ensure that guests have a fantastic experience in our hotel during either the morning (07:00 - 15:00) or evening (15:00-23:00) shift. You move confidently through the hotel, switching effortlessly between guest contact, operational oversight, and problem‑solving. You create memorable experiences, elevate service standards, and keep the operation running smoothly.

What You'll Be Doing

• You analyze guest reviews and ensure that each one receives a response;
• You see every complaint and issue as an opportunity to improve our service;
• You make sure our ALL members feel at home in our hotel;
• You engage with department heads and help them improve work processes;
• You also take responsibility by conducting safety rounds and taking charge during crisis situations.

Qualifications

We Are Looking For a Service-oriented Duty Manager Who Can Effectively Respond To The Unexpected Turns Of The Day And Handle Tasks Independently. You Are Decisive And Persuasive. Furthermore, You Recognize Yourself In The Following Points

• You are proactive, a team player, discrete and stress-resistant;
• You are flexible and available to work morning and evening shifts. And you are also available during the weekends;
• You have a problem-solving mindset;
• You have organizational skills;
• You have strong verbal communication skills of the English language (and preferably Dutch).

What do we offer you?

• An Accor salary within pay scale VI of the Hospitality CAO, starting at €2863,55;
• Plenty of development and career growth opportunities within the Accor group;
• 25 vacation days per year based on a full-time contract;
• A referral bonus of €250 if you bring in new colleagues;
• A free welcome stay with a +1, including breakfast and dinner!;
• Huge discounts on stays & Food & Beverage in all Accor hotels worldwide;
• Free parking at the hotel and a travel allowance from 5 km;
• Free use of our Technogym fitness room.