Front Office Supervisor

Hotelprofessionals - Novotel Amsterdam City; Amsterdam; On-site; EUR 29,081 - 34,833; Full time

Benefits offered by this job

Travel allowance

25 vacation days

Guest stay incl. breakfast & 3-course

Worldwide hotel discount

Free parking

Gym access

Job summary

Novotel Amsterdam City zoekt een Front Office Supervisor met gastvrije en professionele houding. Je leidt een team van 24 front office medewerkers en bent het eerste aanspreekpunt voor gasten tijdens check-in/out en verzoeken.

Je zorgt voor operationele leiding, planningen, interviews met HR, trainingen en administratieve taken zoals e-mails en roosters. In een internationale omgeving communiceert men veelal in Engels, wat een pluspunt is.

Qualifications

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Responsibilities

• Verantwoordelijk voor dagelijkse Front Office-operaties en het eerste aanspreekpunt voor gasten
• Begeleiden van dienstroosters en uitvoeren van administratieve taken zoals e-mails en HR-interviews
• Leiden en motiveren van een Front Office-team van 24 personen
• Leiden performance reviews en trainingen
• Ondersteunen bij coaching en gastrelaties verbeteren

Skills

Engels

Job description

Novotel Amsterdam City
Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the Front Office Supervisor.

Front Office Supervisor

You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!

A Day as a Front Office Supervisor at Novotel

As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!

Are You the Perfect Reception Supervisor?

Novotel Amsterdam City is looking for someone who:

• Has at least 2 years of experience as a receptionist or previous supervisory experience;
• Has knowledge of the entire Front Office department;
• Is visible in the operation, provides recognition, and fosters positive guest relationships;
• Leads and drives the achievement of various Front Office objectives;
• Has knowledge of the PMS system, OPERA / OPERA Cloud, or similar systems;
• Is outgoing and has excellent communication skills when interacting with guests;
• Is fluent in English (any additional language is a plus!).

We offer you:
Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;

• A gross salary of € 2,863.55 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 6);
• Excellent travel allowance from 5.0 km onwards;
• 25 vacation days based on a full-time (38-hour) working week;
• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
• Discount for stays at all Accor hotels worldwide;
• Free parking in our hotel;
• Complimentary usage of our Technogym fitness area.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime