Front Office Manager - Full-time - Tivoli Doelen Amsterdam

Hesperia group; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Training

Year-end bonus up to 100% of monthly

Refer-a-friend bonus 500 EUR

Employee rates from €36

F&B discount 30%

Friends & Family discount up to 25%

Team building events

Growth opportunities

Horeca CLA starting at scale 7

Job summary

Tivoli Hotels & Resorts in Amsterdam seeks a Front Office Manager (f/m/d) to lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance and consistent service standards.

You will be the main guest contact, oversee concierge duties and administrative matters, coach the team, monitor quality and upselling, and contribute to the hotel management team. Fluency in English is important; Dutch is a plus.

Qualifications

• Proven experience in front office management in hospitality.
• Strong guest service orientation and communication skills.
• Ability to train and coach a multi-cultural team.

Responsibilities

• Lead the Front Office team to deliver high service standards.
• Be the primary point of contact for guests and concierge duties.
• Oversee administrative tasks and daily operations.
• Monitor quality standards and upselling results.
• Collaborate with hotel management on guest experience initiatives.

Skills

Guest service

Team leadership

English proficiency

Hospitality experience

Job description

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Date: Aug 25, 2026

Location: Amsterdam, NL The Netherlands

Department: Front Office

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

As a Front Office Manager (f/m/d), you lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards.

Joining Tivoli Comes with Unique Advantages

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from€36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• SalarybasedonyourexperiencesstartingfromHorecaCLAscale7.

YourKey Contributions to Memorable Stays

As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel.

Your Talent, Our Tradition of Excellence

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;

You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager ;

You are an energetic person , you are a coach to your team and you are able to motivate the m to go the extra mile for the guests ;

Together with your team, you will make sure every guest has a fantastic stay in our hotel;

You have a good command of the English language; Dutch is an advantage.

Y ou know your way with figures.

You have an open personality, have an eye for detail and you do not back away for a challenge (or two).

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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