Front Desk Manager - Front Office Department

Okurajobs; Amsterdam; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Annual leave 25 days

Staff events

Hotel staff discounts

Pension scheme

Training and education budget

Job summary

Hotel Okura Amsterdam is a 5-star international property seeking a Front Office Manager to lead the reception team and maintain exemplary guest service. You will coordinate shifts, brief and mentor staff, greet VIP guests and uphold Leading Hotels of the World standards.

You will act as a hub between Front Office, Housekeeping, Engineering and Reservations, ensuring smooth operation and personalized guest experiences throughout the stay.

Qualifications

• Two years of experience in a similar Front Office role.
• Strong communication in Dutch and English, additional languages a plus.
• Knowledge of Opera PMS is advantageous.

Responsibilities

• Lead and coach the Front Office team across shifts.
• Ensure smooth check-in/check-out and guest recognition.
• Coordinate with Housekeeping, Engineering and Reservations.
• Handle VIP guests and resolve guest issues promptly.

Skills

Front Office Management

Team Leadership

Guest Relations

Shift Planning

Communication Skills

Education

Middelbare Hotelschool diploma

Tools

Opera PMS

Job description

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquelyentwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Manager to strengthen our team. Are you guest orientated, with a passion for high-end hospitality and possess the strong communication skills? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

As a Front Desk Manager you will guide the Front Office team throughout your shift. You are the focal point for guests and colleagues. You ensure that the Hotel Okura standards based on the Leading Hotels of the World guidelines are fully met. You hold responsibility for a successful shift, that the team is well briefed and instructed, VIP guests are recognized, rooms are set accordingly to guest wishes and complaint follow up is done. You maintain a strong communication level between Housekeeping, Engineering, and Reservations all leading to a great stay. Several members of the Front Office will be assigned as a buddy; in which throughout the year will follow you with two official evaluations will take place. In calamities,you will be the first person in command, and coordinate with Security and the BHV team to resolve the issue as quickly as possible.Your main tasks will be

• Ensure a smooth shift, by guiding the Receptionists, Concierge, Guest relations, Operators and Porters.
• Coach and motivate the team;
• Ensuring a successful shift;
• Handling requests and issues for guests;
• The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
• Guide a project team to ensure the departmental goals are achieved.
• Perform regular evaluation talks and performance reviews with team.
• The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of the Leading Hotels of the World;
• Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
• Trained as a EHBO member, first person in command when there is any calamity;
• Attend shift briefings and monthly departmental meetings.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You will work 5 days per week, 7.6 hours a day. Besides this you will also work 5 night shifts month.You are available to work on holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 6. Click here for the salary scale
• Bonus: 1 week salary when the hotel reaches the budgeted GOP (Gross Operating Profit) level and you get a minimum total score of successful in your yearend evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for National Holidays;
• We invest in your personal and professional development with a training and education budget of €1,000;
• Horeca CAO applies;
• General Pension Scheme of Hospitality and Catering;
• General Survivors pension;
• Fun and social staff events (such as the annual staff party, Sinterklaas celebration, team outings, and boot camps);
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in our restaurants (20%);
• Contribution to travel expenses from 10 km (one way);
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace.Nevertheless we expect from you that:

• You are in possession of a (Middelbare) Hotelschool diploma;
• You have a minimum of two years of experience within a similar position within the Front Office;
• Knowledge of the Opera system is an advantage;
• You have a good command of the Dutch and English language (both spoken as written);
• Knowledge of German, French and Spanish is an advantage;