Front Office Manager - Front Office Department

Okurajobs; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

1-year contract

8% holiday allowance

25 vacation days

Training budget €1,000

Horeca CAO applies

Pension scheme

Staff events

Job summary

Hotel Okura Amsterdam is seeking a proactive Front Office Manager to lead a large, diverse team and deliver exceptional guest experiences in a 5-star setting.

You will drive daily operations, financial performance, and online reputation while collaborating with all departments to elevate service standards and guest journeys. This is a strategic, high-impact leadership role within Okura’s Omotenashi philosophy.

Qualifications

• Minimum of two years of experience in a similar Front Office role.
• Experience in leading a large team is required.
• Fluent in English (spoken and written).
• Knowledge of Opera system is an advantage.

Responsibilities

• Lead the Front Office department, including Reception, Guest Relations, and Concierge, ensuring exceptional service.
• Drive guest satisfaction, optimize operations and revenue, and uphold Okura’s service standards.
• Collaborate across departments and coach the team to uphold a high-performance culture.

Skills

Leadership

Customer service

English fluency

Opera PMS

Tools

Opera PMS

Job description

What are you going to do?

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquelyentwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Manager to strengthen our team. Are you guest orientated, with a passion for high-end hospitality and possess the strong communication skills? Then this vacancy is for you!

The Front Office Manager leads a large and diverse team, fosters a culture of excellence and collaboration, and ensures the highest standards of personalized service for every guest. In this role, you will work strategically to optimize guest satisfaction, operational efficiency, financial performance, and online reputation. You will partner closely with all departments, guide the Assistant Front Office Manager, and champion initiatives that elevate both the guest journey and team engagement. This is an impactful leadership position for someone with vision, operational expertise, and a passion for delivering exceptional hospitality.

The Front Office Manager leads and oversees the daily operation and long-term development of the Front Office department, including Reception, Okura Service Team, Guest Relations, Porter/Doorman, and Concierge, ensuring the highest standards of personalized service and hospitality in line with Okura’s Omotenashi philosophy. The role is responsible for driving guest satisfaction, team performance, revenue optimization, and online reputation. The Front Office Manager acts as a strategic leader, building a culture of excellence, collaboration, and continuous improvement. Ensures the department is aligned with the hotel-wide guest experience strategy and contributes actively to enhancing overall LHW and online reputation scores. Provides strategic direction to the Assistant Front Office Manager, ensuring a clear and effective leadership structure. Champions long-term service innovation, digitalization opportunities, and process improvements that enhance guest experience and operational productivity. Leads the departmental culture vision, ensuring a safe, inclusive, high-performance environment where team members thrive and develop.

What we offer:

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 8. Click here for the salary overview;
• Bonus: 1 month's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as our annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount at one of our restaurants once a year;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• Parking spot in the hotel’s garage during working hours.
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

Who are you?

• Command of the English language (fluent in word and writing);
• You have a minimum of two years of experience within a similar position within the Front Office;
• Knowledge of the Opera system is an advantage;
• You have at least 2 years of experience in leading a large team;
• You have a strong sense of responsibility, motivated and flexible;
• As part of the pre-employment screening, we will ask for a Certificate of Good Conduct (VOG) and a minimum of two positive references.