Front Office Leader: Guest Experience & Team Coach

Hesperia group; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Training

Year-end bonus up to 100% of monthly

Refer-a-friend bonus 500 EUR

Employee rates from €36

F&B discount 30%

Friends & Family discount up to 25%

Team building events

Growth opportunities

Horeca CLA starting at scale 7

Job summary

Tivoli Hotels & Resorts in Amsterdam seeks a Front Office Manager (f/m/d) to lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance and consistent service standards.

You will be the main guest contact, oversee concierge duties and administrative matters, coach the team, monitor quality and upselling, and contribute to the hotel management team. Fluency in English is important; Dutch is a plus.

Qualifications

• Proven experience in front office management in hospitality.
• Strong guest service orientation and communication skills.
• Ability to train and coach a multi-cultural team.

Responsibilities

• Lead the Front Office team to deliver high service standards.
• Be the primary point of contact for guests and concierge duties.
• Oversee administrative tasks and daily operations.
• Monitor quality standards and upselling results.
• Collaborate with hotel management on guest experience initiatives.

Skills

Guest service

Team leadership

English proficiency

Hospitality experience

Job description

Tivoli Hotels & Resorts in Amsterdam seeks a Front Office Manager (f/m/d) to lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance and consistent service standards.

You will be the main guest contact, oversee concierge duties and administrative matters, coach the team, monitor quality and upselling, and contribute to the hotel management team. Fluency in English is important; Dutch is a plus.