Front Office Team Lead: Guest Experience & Ops

YOTEL Amsterdam; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

YOTEL Amsterdam is seeking a Junior Front Office Manager to assist the Front Office Manager in the daily operation of the department and to ensure a smooth operation and excellent guest experience.

You will lead and support the Front Office team, monitor arrivals and departures, coordinate with Housekeeping, handle guest issues with professionalism, and assist with daily administration and onboarding of staff.

Qualifications

• A hands-on, positive and guest-focused team leader with Front Office experience, strong communication skills and the ability to work independently in a fast-paced hotel environment.

Responsibilities

• Lead and support the Front Office team during daily operations.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor arrivals, departures, room availability and special requests.
• Coordinate with Housekeeping and other departments.
• Support team training, coaching and development.
• Ensure YOTEL standards and procedures are followed.
• Act as Duty Manager when required.
• Support the Front Office Manager with daily administration and operational tasks.

Job description

YOTEL Amsterdam is seeking a Junior Front Office Manager to assist the Front Office Manager in the daily operation of the department and to ensure a smooth operation and excellent guest experience.

You will lead and support the Front Office team, monitor arrivals and departures, coordinate with Housekeeping, handle guest issues with professionalism, and assist with daily administration and onboarding of staff.