Front Office Lead & Guest Experience Coach

Hospitaliti; Groningen; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Social Hub in Groningen seeks an engaging Front Office Supervisor to lead daily front desk operations and guide the team through shifts. You’ll welcome guests, handle requests, and ensure smooth collaboration with housekeeping, F&B, and other departments. Your energy and leadership will elevate guest experiences.

You’ll coach and motivate Front Office Hosts, manage bookings and payments, upsell local experiences, and onboard new team members to sustain a warm, productive environment.

Qualifications

• 1-3 years of experience as a front office supervisor or similar hospitality role.
• Fluent in English and Dutch; additional languages a plus.
• Strong people skills, warmth, and calm under pressure.

Responsibilities

• Lead daily front desk operations and guide the team during your shift.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

Front Office Supervision

Guest Service Leadership

Multilingual (English & Dutch)

Tools

Hotel Management Systems

Job description

The Social Hub in Groningen seeks an engaging Front Office Supervisor to lead daily front desk operations and guide the team through shifts. You’ll welcome guests, handle requests, and ensure smooth collaboration with housekeeping, F&B, and other departments. Your energy and leadership will elevate guest experiences.

You’ll coach and motivate Front Office Hosts, manage bookings and payments, upsell local experiences, and onboard new team members to sustain a warm, productive environment.