Front Office Intern: Learn Guest Service and Desk Operations

Park Plaza; Hoofddorp; On-site; EUR 5,000 - 7,000; Full time

Benefits offered by this job

Discounted hotel rates

50% F&B discount

Learning and development opportunities

Career growth across PPHE Hotel Group

Job summary

Park Plaza Amsterdam Airport offers a Front Office internship to gain hands-on guest service experience at a vibrant international hotel near Schiphol.

You will support check-ins/check-outs, reservations, payments and front desk administration while learning brand standards and how to deliver memorable guest experiences.

The internship starts in September 2026 for 5–6 months, with an onboarding programme and opportunities to develop in a hospitality career.

Qualifications

• Currently enrolled in hospitality or related study programme
• Strong communication skills in English (written and spoken)
• Proactive attitude with willingness to learn and develop
• Guest-focused mindset with a positive and professional approach
• Enjoys working in a team and adapting to a fast-paced environment
• Available for an internship of 5–6 months
• Eligible to complete an internship in the Netherlands

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Support the guest journey, including check-ins, check-outs, and handling guest requests across phone, written, and face-to-face communication
• Assist with reservations, payments, and Front Office administrative tasks
• Deliver excellent guest service and respond professionally to guest enquiries
• Maintain a professional and welcoming Front Office environment in line with brand standards
• Collaborate with departments such as Housekeeping, Food & Beverage, and Maintenance to ensure smooth daily operations
• Learn and apply hotel procedures, standards, and systems to support operational excellence

Skills

English proficiency

Proactive attitude

Guest focus

Team player

Fast-paced environment

Willing to learn

Education

Hospitality study program

Job description

Park Plaza Amsterdam Airport offers a Front Office internship to gain hands-on guest service experience at a vibrant international hotel near Schiphol.

You will support check-ins/check-outs, reservations, payments and front desk administration while learning brand standards and how to deliver memorable guest experiences.

The internship starts in September 2026 for 5–6 months, with an onboarding programme and opportunities to develop in a hospitality career.