Front Office Intern: Guest Experience in Amsterdam

Hesperia group; Amsterdam; Hybrid; EUR 7,600 - 9,100; Full time

Benefits offered by this job

€750 gross/month

Training opportunities

Employee rate benefits

Discounts in F&B outlets

Team events

Growth opportunities

Job summary

NH City Centre Amsterdam is seeking a Front Office Intern to support daily guest services in a busy city hotel. After training, you will check guests in and out and handle essential front-office tasks to ensure smooth operations.

You will learn upselling, guest queries, and practical administrative duties, while contributing to a welcoming team atmosphere. Fluency in Dutch and English and a proactive, guest-focused attitude are essential.

Qualifications

• You are approachable and energetic with (international) guests.
• You are accurate and flexible.
• You have a perfect command of Dutch and English.

Responsibilities

• Front Office Intern supports daily guest services and checks guests in/out after training.
• Performs essential administrative tasks to manage Front Office operations.
• Maintains close contact with guests and provides information and upselling opportunities.
• Learns handling of guest inquiries and complaints to ensure excellent service.
• Contributes to a positive, friendly team atmosphere.

Skills

Approachable

Guest interaction (international)

Accuracy & flexibility

Dutch language

English language

Customer service

Job description

NH City Centre Amsterdam is seeking a Front Office Intern to support daily guest services in a busy city hotel. After training, you will check guests in and out and handle essential front-office tasks to ensure smooth operations.

You will learn upselling, guest queries, and practical administrative duties, while contributing to a welcoming team atmosphere. Fluency in Dutch and English and a proactive, guest-focused attitude are essential.