Front Office Intern: Elevate Guest Experience & Hospitality

Hesperia group; Amsterdam; On-site; EUR 7,000 - 9,000; Full time

Benefits offered by this job

€750 gross per month

International career opportunities

Minor Hotels University training

Employee rates from €36 per night

Friends & Family discounts up to 25%

30% restaurant discount

Regular team events and trips

€500 Refer-a-Friend bonus

Job summary

NH Hotels & Resorts in Amsterdam is seeking a Front Office Intern to gain hands-on experience in a dynamic hotel environment. You will learn day-to-day operations of the Front Office and develop skills in guest service, communication, and hospitality.

The role emphasizes check-ins, guest support, feedback handling, and collaboration with a professional team. You will be expected to participate in shifts, including some weekends and nights, with internship agreements and housing support as

Qualifications

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available for an immediate start date.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communicationskills and enjoy working in a team.
• You have a good command of English;additional languages are a plus.
• You are flexible and available towork onvarious shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

Skills

Customer service

Communication

English proficiency

Teamwork

Organizational skills

Education

Pursuing Hospitality degree

Job description

NH Hotels & Resorts in Amsterdam is seeking a Front Office Intern to gain hands-on experience in a dynamic hotel environment. You will learn day-to-day operations of the Front Office and develop skills in guest service, communication, and hospitality.

The role emphasizes check-ins, guest support, feedback handling, and collaboration with a professional team. You will be expected to participate in shifts, including some weekends and nights, with internship agreements and housing support as