Front Office Host: Warm Welcomes & Smooth Check-ins Utrecht

Park Plaza; Utrecht; On-site; EUR 25,440 - 30,472; Full time

Benefits offered by this job

Discounted hotel rates

50% food and beverage discount

Exclusive discounts via personeelsvoed

Team discounts on ESPA skincare

Discount on collective health保险

Excellent learning and development

Advanced onboarding programme

Career growth opportunities across PP?

Meal during shift

Annual parties and outings

Birthday bonus of €250

Industry pension plan

25 days holiday + 1 wellbeing day

8% holiday allowance

Travel compensation up to €250 net

Refer a friend bonus up to €750

Job summary

Park Plaza Utrecht is seeking a Front Office Host(ess) to welcome guests and manage check-ins/check-outs while maintaining a warm, professional front desk presence. You will coordinate with housekeeping and other departments to ensure seamless daily operations.

The role is full-time (38 hours per week) in a dynamic hospitality environment requiring Dutch fluency and good English, with a service-oriented mindset and strong communication skills.

Qualifications

• Fluent in Dutch (written and spoken)
• Good command of English
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Flexible availability, including weekends and holidays
• Eligible to work in the Netherlands

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a positive first impression
• Manage check-ins, check-outs, and all front desk operations efficiently
• Handle guest requests, questions, and feedback in a proactive and service-minded way
• Communicate clearly with guests and team members to ensure seamless service
• Maintain accurate guest records and complete administrative tasks
• Provide local recommendations and enhance the guest experience
• Collaborate with housekeeping and other departments for smooth daily operations

Skills

Dutch fluency

English proficiency

Communication skills

Interpersonal skills

Service-oriented

Flexibility with weekends/holidays

Tools

PMS

Job description

Park Plaza Utrecht is seeking a Front Office Host(ess) to welcome guests and manage check-ins/check-outs while maintaining a warm, professional front desk presence. You will coordinate with housekeeping and other departments to ensure seamless daily operations.

The role is full-time (38 hours per week) in a dynamic hospitality environment requiring Dutch fluency and good English, with a service-oriented mindset and strong communication skills.