Front Office Host(ess)

Park Plaza; Utrecht; On-site; EUR 25,440 - 30,472; Full time

Benefits offered by this job

Discounted hotel rates

50% food and beverage discount

Exclusive discounts via personeelsvoed

Team discounts on ESPA skincare

Discount on collective health保险

Excellent learning and development

Advanced onboarding programme

Career growth opportunities across PP?

Meal during shift

Annual parties and outings

Birthday bonus of €250

Industry pension plan

25 days holiday + 1 wellbeing day

8% holiday allowance

Travel compensation up to €250 net

Refer a friend bonus up to €750

Job summary

Park Plaza Utrecht is seeking a Front Office Host(ess) to welcome guests and manage check-ins/check-outs while maintaining a warm, professional front desk presence. You will coordinate with housekeeping and other departments to ensure seamless daily operations.

The role is full-time (38 hours per week) in a dynamic hospitality environment requiring Dutch fluency and good English, with a service-oriented mindset and strong communication skills.

Qualifications

• Fluent in Dutch (written and spoken)
• Good command of English
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Flexible availability, including weekends and holidays
• Eligible to work in the Netherlands

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a positive first impression
• Manage check-ins, check-outs, and all front desk operations efficiently
• Handle guest requests, questions, and feedback in a proactive and service-minded way
• Communicate clearly with guests and team members to ensure seamless service
• Maintain accurate guest records and complete administrative tasks
• Provide local recommendations and enhance the guest experience
• Collaborate with housekeeping and other departments for smooth daily operations

Skills

Dutch fluency

English proficiency

Communication skills

Interpersonal skills

Service-oriented

Flexibility with weekends/holidays

Tools

PMS

Job description

Feel the authentic. Park Plaza Utrecht offers a contemporary and stylish stay in the heart of the city, just steps away from Utrecht Central Station. With modern rooms, vibrant public spaces, and easy access to the historic city centre, the hotel is the perfect base for both business travellers and leisure guests.

As a Front Office Host(ess), you are the face of the hotel, creating a warm and memorable first impression for every guest. You will manage arrivals and departures, handle guest requests, and ensure a smooth and efficient front office operation throughout your shift.

This role is key in delivering exceptional guest experiences while maintaining a welcoming and organised front desk environment.

The position is a full-time role (38 hours per week), ideal for someone who thrives in a dynamic hospitality environment and enjoys connecting with people.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a positive first impression
• Manage check-ins, check-outs, and all front desk operations efficiently
• Handle guest requests, questions, and feedback in a proactive and service-minded way
• Communicate clearly with guests and team members to ensure seamless service
• Maintain accurate guest records and complete administrative tasks
• Provide local recommendations and enhance the guest experience
• Collaborate with housekeeping and other departments for smooth daily operations

Essential Requirements

• Fluent in Dutch (written and spoken) mandatory
• Good command of English
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Flexible availability, including weekends and holidays
• Eligible to work in the Netherlands

Preferred Requirements

• Previous experience in Front Office or a customer-facing role
• Familiarity with hotel systems (PMS)
• Knowledge of Utrecht or willingness to develop local expertise
• Additional language skills are an advantage

Your Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via personeelsvoordeelwinkel.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Discount on collective health insurance
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation (up to €250 net per month)
• Recommend a friend bonus (up to €750)

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month, with growth in line with experience, plus potential tips.

Excited to create memorable guest experiences and be the welcoming face of Park Plaza Utrecht? We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Utrecht.

Park Plaza. Be part of it.