Front Office Host: Welcoming Guest Experience Pro

PPHE Hotel Group; Netherlands; On-site; EUR 28,000 - 47,000; Full time

Benefits offered by this job

Discounted hotel rates (including Rad"

50% food and beverage discount at our餐

Job summary

Park Plaza Utrecht, part of PPHE Hotel Group, is seeking a Front Office Host(ess) to warmly greet guests and manage arrivals and departures in a busy city hotel. The role requires fluency in Dutch (written and spoken) and good English, with weekend and holiday availability.

You will handle check-ins, check-outs, guest requests, and collaborate with housekeeping to ensure seamless service. The position is full-time (38 hours per week) in the heart of Utrecht, with attractive benefits and a clear

Qualifications

• Fluent in Dutch (written and spoken).
• Good command of English.
• Previous front office or customer-facing experience is preferred.
• Familiarity with hotel PMS systems.
• Eligible to work in the Netherlands.
• Willingness to work weekends and holidays.

Responsibilities

• Welcome guests with warmth and professionalism at the front desk.
• Manage check-ins, check-outs and front desk operations.
• Handle guest requests and feedback proactively.
• Maintain accurate guest records and complete administration.
• Provide local recommendations and coordinate with housekeeping.
• Communicate clearly with guests and team members.

Skills

Dutch language

Customer service

Communication skills

Tools

PMS

Job description

Park Plaza Utrecht, part of PPHE Hotel Group, is seeking a Front Office Host(ess) to warmly greet guests and manage arrivals and departures in a busy city hotel. The role requires fluency in Dutch (written and spoken) and good English, with weekend and holiday availability.

You will handle check-ins, check-outs, guest requests, and collaborate with housekeeping to ensure seamless service. The position is full-time (38 hours per week) in the heart of Utrecht, with attractive benefits and a clear