Guest Experience Host — Front Office (Part-Time)

PPHE Hotel Group; Eindhoven; Hybrid; EUR 10,000 - 14,000; Part time

Benefits offered by this job

Discounted hotel stays across Park Inn

Food & beverage discounts

Pension scheme (Horeca CAO)

Holiday allowance

Travel expense reimbursement up to €€0

Job summary

Park Plaza Eindhoven is seeking a Front Office Host to cover 15-20 hours per week in its international hotel. You will welcome guests, manage check-ins/outs, handle reservations, and assist with guest requests to ensure a seamless stay.

The role suits hospitality professionals or students seeking flexible hours, with strong English communication and a proactive service mindset. Dutch language skills are a plus; teamwork is essential.

Qualifications

• Previous front office or hospitality experience is preferred.
• Excellent English communication and guest handling skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.
• A passion for hospitality and guest service.

Skills

Communication skills

Teamwork

Organization

Customer service

Proactive attitude

Flexibility

English proficiency

Dutch language (advantage)

Tools

Reservation systems

Job description

Park Plaza Eindhoven is seeking a Front Office Host to cover 15-20 hours per week in its international hotel. You will welcome guests, manage check-ins/outs, handle reservations, and assist with guest requests to ensure a seamless stay.

The role suits hospitality professionals or students seeking flexible hours, with strong English communication and a proactive service mindset. Dutch language skills are a plus; teamwork is essential.