Front Office Host

Hyatt Place; Amsterdam; On-site; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Lunch and uniform provided

Discounted room rates from day 1

Up to 12 complimentary room nights (1y

25 vacation days, 8% holiday allowance

Travel allowance

Paternity leave days after 1 year

Job summary

Hyatt Place Amsterdam Airport is seeking a Front Office Host to welcome guests and be the friendly face of our hotel. You will greet guests, manage check-in/out, and handle calls with a proactive, service‑minded approach.

You’ll join an international team and enjoy Hyatt’s development opportunities, with discounts on room rates and access to training programs. A focus on hospitality and guest satisfaction is essential.

Qualifications

• European passport or Dutch working permit required.
• Fluent in English with strong communication skills.
• Willing to work different shifts; morning and evening.
• Passionate about hospitality and caring attitude.

Responsibilities

• Welcome guests and create great first impressions.
• Increase guest satisfaction by connecting with guests.
• Check-in and check-out duties and guest inquiries.
• Handle internal and external calls and resolve requests promptly.
• Proactively work toward team and hotel goals.

Skills

Hospitality

Communication

Customer service

English fluency

Tools

OPERA

Micros

Job description

Organization - Hyatt Place Amsterdam Airport

Hyatt Place Amsterdam Airport is a welcoming hotel with 330 rooms, serving both business and leisure guests in a casual and comfortable atmosphere. We believe in caring for people so they can be their best—our guests and our colleagues.

Summary

Do you enjoy welcoming people and creating great first impressions?

Hyatt Place Amsterdam Airport is looking for a Front Office Host to be the friendly face of our hotel.

Responsibilities

• You bring your unique personality to our team of dedicated Front Office Hosts;
• You increase guest satisfaction scores by creating connections with our guests;
• You take ownership in providing a memorable experience – from checking in through to checking out;
• You take care of internal as well as external phone calls;
• You take ownership of handling guest complaints and requests in a timely manner;
• You are pro-active in working towards achieving our team and hotel goals.

What we offer

We care about you so you can be at your best!

• In this role, you will join an international team of awesome colleagues. You will become part of the Hyatt Family, an international company across more than 60 countries with global growing opportunities;
• The hotel is easily accessible via public transportation or make use of our free parking!
• Hyatt offers a wide variety of online courses, classroom trainings and provides personal development plans. Therefore, you have great opportunities for developing your career at Hyatt.
• Lunch and uniform is provided;
• Furthermore, you are eligible for discounted room rates as of day 1 and up to 12 complimentary room nights after one year of service;
• We offer a salary according to the Dutch Labor Agreement;
• This role is graded under the Dutch Horeca CLA using the ‘referentiefuncties Horeca’ and is classified in salary group IV, including the applicable salary scale for full‑time employment. The corresponding gross monthly salary scale ranges from €2.468,35.–€2.778,00, based on full‑time employment. The starting level within the scale depends on experience.
• We offer 25 vacation days (full-time), 8% holiday allowance, travel allowance, daily meal, and 5 extra paid paternity leave days after 1 year

Qualifications

• You have a European passport or Dutch working permit
• You are fluent in English and have strong communication skills;
• You are flexible working different shifts; morning and evening
• You are passionate about hospitality;
• You have an enthusiastic and caring attitude;

Preferred qualifications

• You have experience in a customer-oriented job;
• You are familiar with OPERA and/or Micros.