Front Office Host: Guest Concierge & Arrival Expert

Hyatt Hotels Corporation; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary nights

F&B discount

Overnight stay incl. dinner

Travel allowance

Uniform & laundry

25 vacation days

Headspace access

Team social events

Gym access

International transfers

Development plan

Hyatt Learning access

Job summary

Hyatt Regency Amsterdam seeks a Front Office professional to ensure exceptional guest experiences through smooth check-in, check-out, and personalized service. You will upsell services, greet guests, and act as a friendly host all day.

Proficiency in English is required, Dutch is a plus, and you must be eligible to work in the Netherlands. The role emphasizes a welcoming, guest-centric atmosphere aligned with Hyatt’s family culture, with opportunities for growth and internal mobility across

Qualifications

• Minimum 1 year of Front Office experience.
• Good English; Dutch language skills are a plus.
• Eligibility to work in the Netherlands (EU/EEA passport or valid work permit).

Responsibilities

• Going out of your way to give the best arrival and departure experience to our guests.
• Performing Check-In and Check-Out, answering guest queries and upselling our services.
• Being a true host—luggage porter, concierge and receptionist day and night.
• Addressing guest complaints with empathy and informing your supervisor for resolution.

Skills

Front Office

Customer Service

English

Dutch

Job description

Hyatt Regency Amsterdam seeks a Front Office professional to ensure exceptional guest experiences through smooth check-in, check-out, and personalized service. You will upsell services, greet guests, and act as a friendly host all day.

Proficiency in English is required, Dutch is a plus, and you must be eligible to work in the Netherlands. The role emphasizes a welcoming, guest-centric atmosphere aligned with Hyatt’s family culture, with opportunities for growth and internal mobility across