Front Office Host(ess) – Night Shift

PPHE Hotel Group; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel rates (Park Plaza & R

Food & beverage discount

Annual company parties

Birthday bonus €250 (gross)

8% holiday allowance

Travel compensation up to €250 per月

Pension plan

Career growth opportunities

Job summary

Park Plaza Amsterdam Airport, part of PPHE Hotel Group, is hiring a Night Front Office Host(ess) to ensure a welcoming, safe, and seamless overnight experience for guests. You will be the main contact during the night, handling check-ins/outs, inquiries, and overnight operations.

This full-time role requires independent work, strong English communication, and a passion for hospitality. The position offers a night-shift schedule with weekend/public holiday availability and a competitive Horeca

Qualifications

• Previous Front Office, Night Auditor, or hospitality experience preferred.
• Eligibility to work in the Netherlands.
• Willingness to work permanent night shifts, including weekends and public holidays.
• Strong communication in English, both written and spoken.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out during overnight hours.
• Act as the main point of contact for guests throughout the night.
• Handle guest requests and resolve issues in a professional and timely manner.
• Perform night audit procedures and complete daily financial and operational reports.
• Manage reservations, billing, and Front Office administration accurately.
• Monitor hotel security procedures and maintain a safe environment for guests and colleagues.
• Respond to guest enquiries via phone, email, and face-to-face communication.
• Maintain professional communication with guests and colleagues across all departments.
• Ensure compliance with hotel standards, procedures, and safety regulations.
• Support early departures, late arrivals, and overnight operations.

Skills

Night Front Office

Guest Service

Communication skills

Independence

Attention to detail

Tools

PMS

Job description

Location: Park Plaza Amsterdam Airport, Netherlands

Park Plaza Amsterdam Airport offers a dynamic and international environment just minutes from Schiphol Airport. With its convenient location, modern facilities, and excellent transport connections, the hotel is ideal for both business travellers and leisure guests seeking comfort and accessibility.

As a Night Front Office Host(ess) you are responsible for creating a welcoming, safe, and seamless experience for our guests during the overnight hours. You will be the main point of contact throughout the night, ensuring smooth Front Office Operations

This is a full-time position for someone who enjoys working night shifts, thrives in an independent working environment, takes ownership, and is passionate about delivering exceptional guest experiences while others sleep.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out experience during overnight hours
• Act as the main point of contact for guests throughout the night
• Handle guest requests and resolve any issues in a professional and timely manner
• Perform night audit procedures and complete daily financial and operational reports
• Manage reservations, billing, and Front Office administration accurately
• Monitor hotel security procedures and maintain a safe environment for guests and colleagues
• Respond to guest enquiries via phone, email, and face-to-face communication
• Maintain professional communication with guests and colleagues across all departments
• Ensure compliance with hotel standards, procedures, and safety regulations
• Support early departures, late arrivals, and overnight operations
• Strong communication skills in English, both written and spoken
• Availability to work permanent night shifts, including weekends and public holidays
• Guest-focused mindset with a passion for hospitality
• Ability to work independently and remain calm under pressure
• Strong organisational skills with excellent attention to detail
• Basic numerical and administrative skills
• Eligible to work in the Netherlands

Preferred Requirements

• Previous Front Office, Night Auditor, or hospitality experience
• Familiarity with hotel systems (PMS)
• Experience handling cash, billing, and reconciliation procedures
• Dutch or additional language skills are an advantage
• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation up to €250 per month
• Recommend a friend bonus (up to €750)

This role is paid according to the Horeca CAO Scale V, with a monthly salary starting from €2,505.04 gross per month, based on a full-time employment contract and depending on experience and qualifications, plus applicable night shift allowances.

We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.