Front Office Host(ess)

Hotelprofessionals - Park Plaza Eindhoven; Eindhoven; On-site; EUR 25,440 - 30,472; Full time

Benefits offered by this job

Discounted hotel rates

50% food and beverage discount

Exclusive discounts via personeelsvoordeelwinkel.nl

Discount on collective health insurance

Great learning and development opportunities

Career growth opportunities

Tasty meal during your shift

Annual company parties

Birthday bonus of €250 (gross)

Industry pension plan

25 days holiday plus 1 additional wellbeing day

8% holiday allowance

Travel compensation (up to €200 net per month)

Recommend a friend bonus (up to €750)

Job summary

Hotelprofessionals - Park Plaza Eindhoven is looking for a Front Office Host(ess) to ensure guests feel welcome and cared for during their stay. This role involves managing arrivals, departures, and guest requests, while contributing to operational efficiency and adhering to service standards.

The successful candidate will possess strong communication skills in English, a guest-focused mindset, and the ability to stay organised in a fast-paced environment. Benefits include discounted hotel rates, career growth opportunities, and a birthday bonus.

Qualifications

• Strong communication skills in English (written and spoken).
• Ability to remain calm and organised in a fast-paced environment.
• Good level of accuracy and attention to detail.
• Guest-focused mindset with a proactive and responsible approach.
• Eligible to work in the Netherlands.

Responsibilities

• Communicate effectively with colleagues and guests.
• Manage the guest journey, including check-ins and check-outs.
• Handle reservations, payments, and front-office administrative tasks.
• Maintain a professional and welcoming front desk environment.
• Collaborate with other departments to ensure smooth operations.

Skills

Strong communication skills in English

Ability to remain calm in fast-paced environment

Attention to detail

Guest-focused mindset

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp. The hotel is ideal for business trips and weekend escapes.

Role Overview

As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well‑organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross‑departmental collaboration when needed.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check‑ins, check‑outs, and all guest requests across phone, written, and face‑to‑face communication
• Handle reservations, payments, and front‑office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations

Essential Requirements

• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast‑paced environment
• Good level of accuracy and attention to detail
• Guest‑focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest‑facing hospitality roles
• Familiarity with hotel systems (PMS)
• Knowledge of Eindhoven or willingness to develop local expertise
• Dutch or any additional language skills; an advantage
• Experience handling guest requests and service recovery

Benefits and Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via personeelsvoordeelwinkel.nl
• Discount on collective health insurance
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowanceTravel compensation (up to €200 net per month)
• Recommend a friend bonus (up to €750)

Salary

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full-time), plus potential tips.

Working Hours and Employment Type

Full‑time; hours: fulltime. Employment type: full‑time.