Front Office Host(ess) – 0 Hours

PPHE Hotel Group; Amsterdam; On-site; EUR 21,000 - 25,000; Part time

Benefits offered by this job

Discounted hotel rates (Park Plaza &PP

Food and beverage discount

Birthday bonus €250

Travel compensation up to €250

Job summary

Park Plaza Amsterdam Airport, part of the PPHE Hotel Group, seeks a Front Office Host(ess) to proactively welcome guests and handle check-ins and check-outs. The role requires night shifts and a flexible 0-hour contract to support seamless Front Office operations.

Ideal candidates have hospitality experience, are comfortable with English communication, and are able to work in the Netherlands. Night coverage is essential for guest safety and service continuity.

Qualifications

• Front Office or hospitality experience preferred.
• Knowledge of hotel systems (PMS) is a plus.
• Able to work night shifts.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out experience.
• Handle guest requests and provide personalised service throughout their stay.
• Manage reservations, billing, and Front Office administration accurately.
• Respond to guest inquiries via phone, email, and face-to-face communication.
• Maintain professional communication with guests and colleagues.
• Ensure compliance with hotel standards, procedures, and safety regulations.

Skills

Strong communication

English proficiency

Organised

Team player

Tools

PMS

Job description

Location: Park Plaza Amsterdam Airport, Netherlands

Park Plaza Amsterdam Airport offers a dynamic and international environment just minutes from Schiphol Airport. With its convenient location, modern facilities, and excellent transport connections, the hotel is ideal for both business travellers and leisure guests seeking comfort and accessibility.

As a Front Office Host(ess), you are the face of the hotel, creating the first and last impression for our guests. You deliver warm, attentive service while ensuring smooth daily Front Office operations. From check-ins to guest requests, you play a key role in delivering a seamless and memorable guest experience. You will also be required to work night shifts, ensuring continuity of service and supporting the safety and security of the hotel during overnight hours.

The position is offered on a 0-hour contract, making it ideal for those seeking flexibility in their working schedule.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out experience
• Handle guest requests and provide personalised service throughout their stay
• Manage reservations, billing, and Front Office administration accurately
• Flexible to work night shifts, ensuring a calm and secure environment overnight
• Respond to guest inquiries via phone, email, and face-to-face communication
• Maintain professional communication with guests and colleagues
• Ensure compliance with hotel standards, procedures, and safety regulations
• Collaborate with other departments to deliver a seamless guest experience
• Strong communication skills in English (written and spoken)
• Flexibility to work varying shifts, including night shifts
• Guest-focused mindset with a passion for hospitality
• Ability to work independently and remain calm under pressure
• Organised with attention to detail
• Eligible to work in the Netherlands

Preferred Requirements

• Previous experience in Front Office or hospitality roles
• Familiarity with hotel systems (PMS)
• Flexible to work night shifts
• Dutch or additional language skills are an advantage
• Knowledge of the Amsterdam area or willingness to learn

Benefits

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day (pro rata)
• 8% holiday allowance
• Travel compensation up to €250 per month
• Recommend a friend bonus (up to €750)

This role is paid according to Horeca CAO scale (Schaal V) with an hourly wage of €15.21 gross, based on a 0-hour contract, plus applicable night allowances.

Excited to create memorable guest experiences at any hour of the day? it’s quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Amsterdam Airport.