Duty Manager

Hotelprofessionals; Amsterdam; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Accor pay scale VI starting at €2863.+

Career growth opportunities within Acc

25 vacation days per year

Referral bonus €250

Welcome stay + breakfast & dinner

Hotel-wide discounts

Free parking + travel allowance

Fitness room access

Job summary

Novotel Amsterdam City is seeking a dedicated Duty Manager to oversee guest experiences and daily operations during morning or evening shifts. You’ll move confidently through guest contact, operations, and problem‑solving to create memorable stays.

You will analyse guest feedback, coordinate with department heads, and lead safety rounds to maintain service standards and crisis response while working closely with a renowned Accor brand.

Qualifications

• Service-oriented Duty Manager capable of handling unexpected turns during the day.
• Proactive, decisive, and persuasive with strong organizational skills.
• Flexible to morning, evening shifts and weekends; able to manage multiple tasks.

Responsibilities

• Analyze guest reviews and ensure timely responses.
• Address complaints and opportunities to improve service quality.
• Ensure ALL members feel at home and oversee departmental collaboration.
• Conduct safety rounds and take charge during crisis situations.

Skills

Guest experience

Proactive

Team player

Decisive

English communication

Shift flexibility

Job description

Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,300 m2 of meeting space, and various F&B outlets. Daily, we accommodate an average of 500+ guests and provide them with the best service they could wish for.

Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,300 m2 of meeting space, and various F&B outlets. Daily, we accommodate an average of 500+ guests and provide them with the best service they could wish for.

We have an exciting opportunity for a Duty Manager to join our team. Are you ready to take the next step in learning all aspects of hotel operations? Do you aspire to become an Operations Manager or Hotel Manager but feel you’re not quite there yet? If you’re open to a new challenge, the Duty Manager role could be the perfect fit for you.

Your day as a Duty Manager

In this role, you ensure that guests have a fantastic experience in our hotel during either the morning (07:00 - 15:00) or evening (15:00-23:00) shift. You move confidently through the hotel, switching effortlessly between guest contact, operational oversight, and problem‑solving. You create memorable experiences, elevate service standards, and keep the operation running smoothly.

What You'll Be Doing

• You analyze guest reviews and ensure that each one receives a response;
• You see every complaint and issue as an opportunity to improve our service;
• You make sure our ALL members feel at home in our hotel;
• You engage with department heads and help them improve work processes;
• You also take responsibility by conducting safety rounds and taking charge during crisis situations.

Qualifications

We are looking for a service-oriented Duty Manager who can effectively respond to the unexpected turns of the day and handle tasks independently. You are decisive and persuasive. Furthermore, you recognize yourself in the following points:

• You are proactive, a team player, discrete and stress-resistant;
• You are flexible and available to work morning and evening shifts. And you are also available during the weekends;
• You have a problem‑solving mindset;
• You have organizational skills;
• You have strong verbal communication skills of the English language (and preferably Dutch).

What do we offer you?

• An Accor salary within pay scale VI of the Hospitality CAO, starting at €2863,55;
• Plenty of development and career growth opportunities within the Accor group;
• 25 vacation days per year based on a full-time contract;
• A referral bonus of €250 if you bring in new colleagues;
• A free welcome stay with a +1, including breakfast and dinner!;
• Huge discounts on stays and Food & Beverage outlets in all Accor hotels worldwide;
• Free parking at the hotel and a travel allowance from 5 km;
• Free use of our Technogym fitness room.