Front Office Employee

Hotelprofessionals; Eindhoven; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Free parking

Overnight stay after probation

Hotel discounts (ALL Heartist)

Lunch provided

Health insurance discount

Travel reimbursement from 5 km

Job summary

Accor is seeking a Front Office Employee for our premium Eindhoven hotel. You will manage check-in/check-out, welcome guests, and ensure accurate billing using our property management system. The role involves teamwork with other departments to meet guest needs promptly and professionally.

Fluent English is required (Dutch a plus). You should be comfortable with flexible shifts, including evenings and weekends, and you will enjoy staff benefits such as holiday allowance and discounts, plus

Qualifications

• Fluent English with excellent written and verbal communication skills.
• Some experience in a Front Office or guest-facing role within hospitality is a bonus.
• Comfortable navigating property management systems like Opera.
• Genuine passion for delivering outstanding customer service.

Responsibilities

• Manage check-in and check-out procedures with attention to detail and accurate billing.
• Perform general administrative tasks and use the PMS to process reservations.
• Collaborate with colleagues across departments to meet guest needs promptly.
• Handle guest concerns with composure and swift resolutions.

Skills

Fluent English

Front Office experience

Opera/Opera Cloud

Customer service

Team player

Multitasking

Flexible shifts

Tools

Opera/Opera Cloud

Job description

Join Accor: Where Passion and Life Come Together!

Would you like to be the face of a premium four-star hotel in the heart of Eindhoven? Then we are looking for you!

Accor Group is a pioneer in responsible hospitality, with more than 45 brands, 5,200 hotels, and 10,000 restaurants across 110 countries. At Accor, everything comes from the heart, and when you join us, you become a HEARTIST®.

At Accor, you are more than just a number. You are an essential part of a team where you can truly be yourself and turn your ambitions into reality. We offer opportunities to grow, develop your skills, and even explore new career paths anywhere in the world. And yes, we make sure your efforts are rewarded, not only with great benefits, but also with a genuine sense of purpose.

Front Office Employee - Responsibilities

Manage check-in and check-out procedures with attention to detail, ensuring accuracy in billing and guest satisfaction. Perform general administrative tasks including data entry, correspondence, and record-keeping; utilise property management systems to process reservations and guest information accurately.

• Collaborate with colleagues across departments to meet guest needs promptly and professionally, whilst supporting the team during peak periods.
• Handle guest concerns and complaints with composure, working towards swift and satisfactory resolutions.
• Maintain a neat, organised front desk environment and ensure all documentation is filed appropriately.

Required Skills And Experience

• Fluent English speaker with excellent written and verbal communication skills – think of yourself as a wordsmith who can chat with anyone!
• Some experience in a Front Office or guest-facing role within hospitality is a real bonus (we love seeing this on your CV!)
• Comfortable navigating property management systems like Opera or Opera Cloud – don't worry, we'll get you up to speed!
• Genuine passion for delivering outstanding customer service and making guests smile.
• A natural multitasker who thrives when juggling multiple priorities in a lively, fast-paced setting.
• Organised and detail-oriented – you're the person who actually enjoys keeping things neat and tidy.
• A true team player with excellent people skills and a collaborative spirit.
• A calm, level-headed problem-solver who keeps their cool under pressure.
• Happy to work flexible shifts, including evenings and weekends – variety keeps things interesting!

Desirable Qualifications

• Bonus points if you speak Dutch, German, or French – extra languages are always a win!
• Experience working in a luxury or upscale hotel environment.
• Familiarity with hospitality industry best practices and guest service standards.
• Any hospitality or customer service certification (if you've got one, we'd love to hear about it!).
• Experience with revenue management or booking systems – a handy skill to have in your toolkit!

What do we offer you?

• A starting salary of €2,711.54 gross per month for a full-time position (applicable from the age of 20).
• 8% holiday allowance.
• Travel expense reimbursement from 5 km onwards and free parking if you come by car.
• After successfully completing your probation period, you will enjoy a complimentary overnight stay at our hotel, allowing you to experience firsthand where you work.
• Attractive discounts on hotel stays and with our partners through the ALL Heartist Program.
• Overtime is compensated with time off in lieu.
• Additional time off for working on public holidays.
• Collective discount on health insurance.
• A freshly prepared lunch and/or dinner is provided for you.
• Fun team outings and the opportunity to join our staff association for even more social activities and enjoyment.

Good to Know

At this time, we are unfortunately unable to provide sponsorship or support for visa or work permit applications. Therefore, we can only consider applications from candidates who already have the legal right to work in the Netherlands.

In addition, due to the current shortage of housing in the Eindhoven region, it is important that you are already living in the Netherlands or have arranged suitable accommodation before your start date. This helps ensure a smooth and successful start within our team.

Hotel Eindhoven | Pullman Eindhoven Cocagne | 4 Sterren Superieur (pullman-eindhoven-cocagne.com)