Front Office Employee

Hotel V & The Lobby; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Salary scale 4

€300 benefits budget

Massage discount 35%

Travel allowance

Staff parties

Friends & family discount

Drinks after shift

Training opportunities

Job summary

Hotel V & The Lobby in Amsterdam is seeking a friendly front desk professional to manage reservations, welcome guests, and ensure a smooth stay. You will assist guests with local recommendations and special requests while coordinating with staff to keep operations running smoothly.

We value flexibility, a positive attitude, and at least 1 year in hospitality; Dutch language is a plus and knowledge of PMS is advantageous.

Qualifications

• Minimum 1 year of experience (preferably in a hotel).
• Fluent in English and preferably Dutch.
• Knowledge of reservations system PMS is an advantage.

Responsibilities

• Manage reservations and guest check-in/out.
• Welcome guests and ensure they feel at home.
• Provide local recommendations and assist with requests.
• Coordinate with hotel staff to ensure smooth operations.

Skills

Front desk experience

Multitasking

Fluent English

Dutch preferred

Tools

PMS (reservation system)

Job description

Are you that one person in your friend group who makes sure to arrange presents in time and organises your getaways together? We're on the lookout for a problem-solving superstar, aka a front office employee.

About The Job

You are as organised as it gets and you enjoy managing different tasks at once. As a front desk employee, you're the face of the hotel. You take care of reservations, welcome the guests and make sure they feel at home. Aside from administrative tasks, you inform the guests of the best pizza places and wine bars in town. With a smile on your face, you make sure everything runs smoothly. Bowl of red M&M’s, a framed photo of Nicolas Cage or a treadmill? You decide which bizarre requests you do or do not grant.

About You

• Flexibility, also on weekends and mornings;
• Minimum 1 year of experience (preferably in a hotel);
• Fluent in English and preferably Dutch;
• You are positive and cheerful;
• Knowledge of reservations system PMS is an advantage.

What's in it for you?

• In addition to a great team, we offer a suitable salary according to the collective labour agreement for hospitality in reference scale 4;
• A monthly benefits budget with a total value of 300 euros per year (based on a full-time contract), which you can spend on your choice for gym membership, bike rental, food delivery at home and many more; the choice is all yours!
• 35% discount at selected massage parlours in Amsterdam;
• Travel allowance based on the distance between home and work (min. 15 km);
• An open and informal company with legendary (yes really!) staff parties;
• Discover Hotel V through the eyes of our guests: a night of sleep after your probationary period together with the love of your life! Or your mother, of course;
• Friends & family discount on rooms and staff discount in the shops and our restaurants
• A drink at the bar after your shift with your colleagues (or on your own if you need a moment);
• Opportunities for development and growth with plenty of room for individual contributions and ideas, possibilities to take part in trainings and courses;
• Last, but definitely not least; have fun!