All-round Front Office Medewerker FT/PT

SLOK Hospitality Group; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Complementary stay after probation

Training options

Opportunity to work across multiple酒店

Dynamic team environment

Job summary

Linden Hotel in Amsterdam is seeking an all-round front office employee to cover reception and guest services. You’ll rotate across tasks in a small, versatile team, handling check-ins, guest requests, reservations and payments with a proactive attitude.

Multitasking and a passion for hospitality are essential. Fluency in Dutch and English is required, and both full-time and part-time roles are welcomed as we nurture a friendly, guest-first environment.

Qualifications

• Excellent multitasking and guest-service skills.
• Strong command of Dutch and English is required.
• Experience in the hotel industry is a plus.

Responsibilities

• Run day-to-day front office operations.
• Perform reception duties: check-in/check-out, guest requests via phone/email.
• Handle reservations and payments.
• Coordinate with housekeeping to maintain room and public area cleanliness.

Skills

Dutch language

English language

Hospitality experience

Education

Hospitality experience optional

Job description

The Hotel

Are you a driven and dedicated hotel professional and are you ready to be our new hotel all-round receptionist? Great news: we’ve got room for you!

WELCOME TO OUR GREAT CITY…

Where everything is tiny: tiny cafes, tiny shops, tiny restaurants and tiny gardens. You’ll feel the cosiness of tiny everywhere you go. Look! Tiny living in houseboat crammed canals. Hush! Tiny ducks passing, paddling behind their proud little parents. Tiny cars dropped off in tiny parking spaces. Even our hotel is situated in a tiny flatiron building. Luckily, we were able to annex our neighbor – so there’s plenty of space for comfy rooms.

We’d love to welcome you at the Linden hotel. A treat in tiny living, right at Lindengracht, Amsterdam. We’ve got the greatest of tiny lobbies you’ve ever seen, the cutest breakfast area that easily sits 14 guests, beds that exceed expectations in comfiness and the friendliest of staff. At least, that’s what our guests tell us Linden Hotel. A treat in tiny living and where we go the extra mile for our guests.

Your Day

Your day… As an All-round Front Office Employee, no day is the same. We're a small hotel with no distinct departments, so everyone gets to be truly versatile. This way, you'll experience all facets of the operation! Examples of your responsibilities include:

• Running a smooth day-to-day operations within the front office and helping our housekeeping heroes whenever it is needed.
• Reception duties like check-in and check-out guests, assisting with guest requests via phone/email and recommending the hidden gems of Amsterdam in order for our guests to get the full experience during their stay.
• Administrative tasks such as reservations and payments.
• Checking and maintaining together with our housekeeping heroes the cleanliness of rooms and public areas.

You are…

You are a multitasking hospitality hero with a fresh perspective, a hands-on mentality, and a proactive attitude. Together with the team, you aim to deliver the highest quality and strive to exceed our guests' expectations. Switching between different tasks, being organized and being communicative is in your nature. You adore the Jordaan, have a fondness for Amsterdam, and reside in the area of Amsterdam. Experience in the hotel industry is a plus, but a strong command of at least Dutch and English is a requirement. Both full-timers and part-timers are warmly welcomed here.

We offer you

What we’ll offer you…

• You will be working at one of the most beautiful canals of Amsterdam
• We are very proud of our team and we are happy to welcome you in an informal, inspiring and close team with great colleagues (our staff parties are very memorable!)
• We also have two sister hotels in Amsterdam and one in Den Haag. This will give you the opportunity to see the operations of multiple hotel within the company and learn from each one as well as get to know your colleagues from all locations
• We take pride in our high online review score and all positive feedback we receive from our guests on a daily basis. Our team operates within an inspiring, dynamic and motivating atmosphere. Which means that no day will ever be the same
• Salary range according to the Horeca CAO
• Complementary stay after your probation period at any of the 4 hotels so you can feel how we give true guest service
• Furthermore, we offer the possibility to keep on investing in yourself! We want to help you grow with not only our guidance but also multiple training options.