Front Office Host(ess)

PPHE Hotel Group; Amsterdam; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Birthday bonus €250

Meal during shift

Industry pension plan

25 days holiday

Wellbeing day off

Discounted hotel rates

50% F&B discount

Travel compensation

Recommend a friend scheme

8% holiday allowance

Flexible working policy

Annual company parties

Learning & Development opportunities

Onboarding program

Access to hotel gym

Job summary

Park Plaza Victoria Amsterdam is seeking a Front Office Host(ess) to warmly welcome guests and manage check-in/check-out with a smile. You will handle guest requests with a can-do attitude and ensure memorable stays through excellent service.

We value strong communication in English, a guest-centric mindset, and experience in front office roles. This position offers opportunities within the Park Plaza/PPHE family across Europe.

Qualifications

• Excellent interpersonal skills with guests and colleagues.
• Strong command of English and clear communication.
• Prior experience in front office or guest services is a plus.

Responsibilities

• Greet guests and manage check-in/check-out with a smile.
• Handle guest requests promptly and courteously to ensure memorable stays.
• Coordinate with hotel teams to deliver seamless service and guest satisfaction.

Skills

Interpersonal skills

English proficiency

Customer service

Communication skills

Job description

Location: Park Plaza Victoria Amsterdam, Netherlands

As Front Office Host(ess) you are the first and last person our guests see, it starts with a smile. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

Park Plaza Victoria Amsterdam is looking for a Front Office Host(ess) who will do their best to give guests a moment they won’t forget and we will help you to achieve this goal.

Excited? We have more to share!

Benefits of working with us as Front Office Host(ess):

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.alleo.nl)
• Discount on the collective health insurance from VGZ
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

and more…

Are you the perfect match?

As a spontaneous and welcoming Front Office Host(ess), you:

• Have excellent interpersonal skills and able to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Will be responsible for a smooth check in and check out process as well as taking ownership in making the guests’ stay memorable
• Possess a good command of English and has excellent communication skillsShare our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Have experience in the front office in a similar role? Perfect!

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

We are a highly diverse organization. For us, it is a source of strength. It keeps us creative. That is why we are working to create an environment where everyone feels included, no matter what their background or orientation.