Service Desk Coordinator Rotterdam/The Hague

Corporate Housing Factory; Amsterdam; On-site; EUR 27,900 - 30,132; Full time

Benefits offered by this job

Salary between €2500 and €2700

29 vacation days

Travel allowance

Pension plan

Headspace account for stress management

Job summary

A leading hospitality service provider is seeking a Service Desk Coordinator to ensure excellent service experiences for guests in Rotterdam and The Hague. Responsibilities include managing check-ins, ensuring apartment quality, and fostering guest relationships. The role requires relevant experience in hospitality and strong communication skills. This full-time position offers a competitive salary and generous vacation days.

Qualifications

• Proven work experience in the hospitality industry.
• Excellent written and oral communication skills in English (Dutch is a bonus).
• Ability to plan schedules based on guest appointments.

Responsibilities

• Ensure smooth check-ins and handle guest feedback.
• Check apartments and arrange minor touch-ups.
• Manage orders, malfunctions, and key management.

Skills

Customer-oriented service

Communication skills

Flexibility

Stress resistance

Education

MBO+ working and thinking level

Job description

Overview

Service Desk Coordinator Rotterdam/The Hague

About the Job

In your position as a Service Desk Coordinator, you ensure an excellent service experience for our guests during their stay. You are the face of our apartments in Rotterdam and The Hague and you are the first point of contact. In short, you will be in frequent contact with our residents on a daily basis. You work closely with our other Front Office team members on various projects, but what really needs to be in your sweet spot?

Responsibilities

• Customer-oriented service – You are the face of our organization! With your hospitality mindset, you ensure smooth check-ins and information transfer to our residents. You quickly build a bond with our residents by happily handling feedback and requests for them.
• Safety and quality guarantee – Affinity with housekeeping is an advantage. You check our apartments before our residents arrive, assess whether they look great and then arrange the minor touch-ups. In addition, communication with housekeeping and technicians is essential, so together we keep our apartments clean, safe and comfortable.
• Organization and communication – You evaluate the state of affairs on a daily basis and, together with your colleagues, ensure good weekly planning. You also ensure that orders, malfunctions and key management are handled correctly.
• Flexibility – You will have the ability to plan your own schedule based on guest appointments, check-ins, maintenance and housekeeping appointments, and more. Additionally, you are prepared to work across both properties in The Hague and Rotterdam.

Who You Are

• MBO+ working and thinking level;
• Flexibility, due to weekend check-ins and travelling between properties;
• Proven work experience in the hospitality industry;
• Affinity with housekeeping is a plus;
• Excellent written and oral communication skills in English (Dutch is a bonus);
• You are stress resistant and work well under pressure;
• Preferably residing in or near Rotterdam or The Hague.

Come Work With Us

You will be part of a young, international team where everyone has a “work hard, play hard” mentality. We're passionate about the work we do and are a close-knit group of colleagues. There is always time for laughter and, of course, a lot of "gezelligheid".

Perks

• We believe your superpowers should be well compensated. That’s why we offer a monthly salary between €2500 and €2700, based on a 40-hour workweek;
• 25 vacation days, 3 extra fixed free days, and one joker day that can be used whenever you want. So a total of 29 days! (Based on full time employment)
• Travel allowance and a pension plan;
• A Headspace account for less stress and more progress;
• A social, fun, and informal workplace with opportunities to learn and grow within your role. Regular team events, weekly “borrels” and more.

Are You In?

Like what you read and think you would be a good fit? Then grab this opportunity and send your CV and cover letter to Grainne Kelly at [e-mail].

We can\'t wait to meet you soon!