Front Office Agent - Full Time

Motel One Germany BetriebsGmbH; Rotterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Bonus program

International career opportunities

Staff discounts

Training at One University

Team events

Job summary

Motel One Germany BetriebsGmbH is seeking a Front Office Agent for a full-time role in Rotterdam. You will warmly welcome guests, handle check-ins and check-outs, review bookings, overbookings and options, and manage invoicing and cash transactions with accuracy.

You will also perform administrative tasks in front and back office and support the F&B team during peak hours, collaborating across departments in our multicultural environment to deliver outstanding guest experiences.

Qualifications

• Completed an apprenticeship in hotel or equivalent experience in hospitality.
• Strong sense of quality and service and hosting skills.
• Open and communicative with solid English; Dutch is a plus but not required.

Responsibilities

• Check-in and check-out of guests with a warm, professional approach.
• Reviewing and processing bookings, overbookings and options.
• Invoicing and handling payments, cash transactions and cashing up.
• Administrative tasks in front and back office and supporting the F&B team during peak hours.
• Collaborating across departments in a multicultural environment to deliver excellent guest experiences.

Skills

Guest service

Team player

English fluency

Education

Hotel apprenticeship

Job description

Front Office Agent - Full Time

Job Description

The focus of this role is on the professional care of our hotel guests - from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English. Dutch would be a plus, but not a must.
• Be a team player and willing to provide assistance across departments - we achieve our results together