Front Office Agent - Full Time

Motel One Group; Rotterdam; On-site; EUR 17,000 - 22,000; Full time

Job summary

Motel One Group in Rotterdam seeks a guest-focused hotel receptionist to welcome guests and manage check-in/out, bookings, and payments. You will support front and back-office tasks and assist the F&B team during busy periods.

Experience in hotel/catering and an apprenticeship in hotel trade are valued. A good command of English is essential; Dutch language skills are a plus, and you will work as part of a multicultural team.

Qualifications

• Completed apprenticeship in hotel trade or experience in hotel/catering.
• Excellent quality and service mindset with hosting skills.
• Proficient in English; Dutch would be a plus.

Responsibilities

• Looking after guests, including check-in and check-out.
• Review bookings, overbookings and options.
• Invoicing and cash handling.
• Handle front and back-office admin; support F&B during peak hours.
• Gain interdepartmental insights working in multicultural teams.

Skills

Hosting skills

Customer service

English proficiency

Team player

Education

Apprenticeship in hotel trade

Experience in hotel/catering industry

Job description

Our heart beats turquoise.Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our 100 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us. The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.

Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English.
• Dutch would be a plus, but not a must.
• Be a team player and willing to provide assistance across departments – we achieve our results together