Guest Service Agent

Vondel Hotels B.V; Amsterdam; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Travel allowance

8% holiday pay

25 paid holidays

€500 referral bonus

Hotel discounts

Restaurant discounts

Birthday & anniversary celebrations

Internal training & development

Job summary

Vondel Hotels B.V. in Amsterdam is seeking a Guest Service Agent to warmly welcome guests and manage check-in and check-out. You will ensure guests receive accurate information, address inquiries, and perform administrative tasks to support smooth operations.

Fluency in Dutch and English (both written and spoken) is required. Hospitality experience is not mandatory, but a friendly, polite demeanor and the ability to work nights when needed are important.

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Hospitality experience not required, but a friendly and polite demeanor is essential.
• Eligible to work in the Netherlands with valid Dutch health insurance.

Responsibilities

• Handle check-in and check-out processes for guests.
• Provide accurate information and assist guests with questions to prevent complaints.
• Perform administrative tasks related to guest services.
• Welcome guests warmly and maintain high service standards.

Skills

Dutch language fluency

English language fluency

Job description

Are you someone who enjoys being the face of a Hotel in Amsterdam?Are you a go-getter who loves to help and listen to our hotel guests? Then the position of Guest Service Agentis perfect for you.

As a Guest Service Agent, one of your main tasks is to take care of the check-in and check-out process. You will ensure that our guests receive the correct information, assist them with all their questions, prevent complaints, and listen to their stories. You will also be responsible for administrative tasks.

Note!: For this position, it is mandatory to live in the Netherlands and to have valid Dutch health insurance.

What do we offer you?

• A market-based salary;
• Travel allowance if you live more than 10 km from work;
• Enjoy 8% holiday pay and 25 paid holidays (based on 38 hours per week);
• Earn a €500 bonus for every new colleague who joins us through you!
• Receive 110% of your salary when you work in a different hotel than usual;
• You will receive 110% of your salary when you work a shift in a department other than your usual one;
• Benefit from 110% of your salary on last-minute shifts (within 24 hours), and combine this bonus if you work at a different location. Count your winnings!
• Discount on collective health insurance and pension scheme;
• Discount of 40% when staying at one of our hotels (subject to availability) - hello weekends in Amsterdam or Maastricht!
• Enjoy a 20% discount in our restaurants;
• Free drinks when exploring our hotels - cheers!
• Opportunities for internal advancement;
• On renewal of your first contract, we'll treat you to a Canal Cruise for two through beautiful Amsterdam!
• We celebrate your birthday every year and your anniversary as early as 2.5 years;
• Opportunities for continuous personal and professional development through internal and external training courses;
• Annual presentation of the Employee of the Year Award - who knows, maybe you will win the prize next year!
• An inspiring workplace surrounded by art, history and travellers ;).

The (perfect) match

As a member of our team, you will be responsible for making new guests feel welcome, ensuring that returning guests have a great experience, and welcoming back those who visit us time and time again. You love to provide our guests with the ultimate Vondel Hotels experience. While experience in the hospitality industry is not required, enthusiasm and politeness towards our guests are a must. Additionally, you must be fluent in both Dutch and English, both written and spoken. You may also have to work a night shift if the night receptionist is not available.

Please note: a valid Dutch health insurance policy is required for this position.