Front Office Management Intern

Sofitel; Amsterdam; On-site; EUR 5,700 - 7,700; Full time

Benefits offered by this job

Meal on shift

Staff meal on duty

Accor staff discounts

Travel allowance

38 hours per week internship

Job summary

Sofitel Legend The Grand Amsterdam invites you to join its Front Office team as an intern, gaining exposure to daily front desk operations, check-ins, check-outs, and Opera PMS while preparing for a future leadership role in luxury hospitality.

You will participate in quality meetings, cross-train across departments, and experience monthly operations shifts, with a supportive Training Manager and staff discounts in the Accor network.

Qualifications

• Fluent English; Dutch is a plus.
• Currently enrolled in hospitality studies.
• Interest in luxury guest experiences and hotel operations.
• Proactive, organized and team-oriented.

Responsibilities

• Perform Front Desk Agent tasks: check-ins/outs, daily checklists, guest requests.
• Collaborate with Guest Relations, Butler, Concierge, and Night teams.
• Participate in Quality Committee meetings and Operations discussions.
• Assist with purchasing requests and ensure materials are available.
• Contribute to service excellence and operational improvements.
• Support consistency in brand standards across the department.
• Take part in monthly operational management shift.

Skills

English fluency

Teamwork

Organized

Proactive

Education

Hospitality-related study program

Tools

Opera PMS

Job description

A career that lets your passion shine

During your internship, you will become an essential part of our Front Office team and gain exposure to both operational and management-oriented responsibilities. While developing a strong foundation in Front Office operations, you will also work closely with the Front Office leadership team, gaining valuable insight into the operational and managerial aspects of running a luxury hotel.

You will perform all Front Desk Agent tasks, including completing daily checklists, handling check-ins and check-outs, working with the Opera Property Management System, and assisting guests with a wide variety of requests. At the same time, you will be involved in departmental projects, quality initiatives, and management meetings, allowing you to develop a broader understanding of hotel operations beyond the front desk and preparing you for a future leadership role within hospitality. By collaborating closely with our Guest Relations, Butler, Concierge, and Night teams, you will develop a comprehensive understanding of the Rooms Division and the guest journey within a luxury hospitality environment.

In addition to daily Front Office operations, you will take ownership of several quality and coordination responsibilities, including:

• Participating in daily Operations meetings and gaining insight into hotel-wide operational discussions
• Representing the Front Office department during Quality Committee meetings
• Contributing to discussions on service excellence and operational improvements
• Identifying and addressing operational challenges together with the team
• Sharing insights and feedback with colleagues based on LQA self-assessments and quality reviews
• Supporting consistency in service delivery and brand standards across the department
• Assisting with purchasing requests and ensuring operational materials are available when needed

What we offer

Our team is young, dynamic, and passionate about hospitality. The Grand highly values personal and professional development, which is why we have a dedicated Training Manager who actively supports your growth throughout your internship journey.

In addition to your operational learning experience, you will have the opportunity to:

• Participate in various cross-trainings across different hotel departments
• Gain exposure to quality management and operational coordination projects
• Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making
• Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network

The internship allowance is €600 gross per month based on 38 hours per week. In addition, you may be eligible for a travel allowance.

Every day, you can enjoy a complimentary meal in our staff canteen.

Love dining out? As part of the Accor family, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.

What you will bring to the role

• You are currently enrolled in a hospitality-related study program
• You have a strong interest in luxury hospitality, guest experience, and hotel operations
• You are fluent in English; Dutch is considered a plus
• You are proactive, organized, and eager to take ownership of responsibilities
• You possess strong communication and teamwork skills
• You are flexible, motivated, and able to perform well in a fast-paced environment
• You have an eye for detail and a passion for delivering exceptional guest experiences

About our hotel

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.

Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.

Join our international and ambitious Front Office team and become part of a Magnifique service experience!