Front Desk & Guest Experience Agent (Amsterdam)

Accor; Amsterdam; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Uncapped incentive program

8% gross holiday allowance

25 vacation days

Travel allowance €150 per month

Discounted Accor rates worldwide

Refer a friend €200 after probation

Annual staff parties and team-building

Job summary

Swissôtel Amsterdam, part of the Accor Hotels family, is seeking a Front Office Agent for a full-time position in the city center. You will deliver warm, authentic service from check-in to check-out and greet guests with a friendly, professional demeanor.

Join a motivated team and contribute to an exceptional guest experience while using Opera property management systems and supporting smooth operations across departments.

Qualifications

• Previous experience in Front Office or similar role is a plus, hospitality passion and eagerness to learn are essential.
• Excellent verbal and written English; additional languages a plus.
• Customer service oriented with a friendly, professional demeanor.
• Familiar with hotel management software; Opera experience is a plus.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Basic accounting and cash handling skills.
• MBO/HBO in hotel management or related education.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Welcome and greet guests upon arrival and create a warm, inviting atmosphere.
• Process check-ins and check-outs efficiently, handling related paperwork and payments.
• Respond to guest inquiries and requests promptly and courteously.
• Coordinate with housekeeping and maintenance to ensure room readiness and seamless service.
• Handle guest complaints and resolve issues professionally and promptly.
• Provide information about hotel amenities, local attractions and transportation options.
• Maintain accurate guest records using the property management system and ensure policy compliance.

Skills

Hospitality mindset

Customer service

English proficiency

Multi-tasking

Problem-solving

Attention to detail

Cash handling

Education

MBO/HBO in hotel management or related field

Tools

Opera / Opera Cloud

Job description

Swissôtel Amsterdam, part of the Accor Hotels family, is seeking a Front Office Agent for a full-time position in the city center. You will deliver warm, authentic service from check-in to check-out and greet guests with a friendly, professional demeanor.

Join a motivated team and contribute to an exceptional guest experience while using Opera property management systems and supporting smooth operations across departments.