Front Desk: Guest Experience Specialist (Flexible Hours)

Hotelprofessionals; Hoofddorp; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Opportunities for continuous self-development

Dynamic team environment

Birthday present

Job summary

Hotelprofessionals is looking for a dedicated professional to enhance the guest experience at the Amsterdam Lake Hotel in Hoofddorp, Netherlands. Key responsibilities include welcoming guests, resolving challenges, and optimizing their stay. Applicants should have solid communication skills in Dutch and English, prior hotel experience, and familiarity with hotel reservation systems like MEWS. We offer competitive salary, flexible hours, and opportunities for personal development in a dynamic team environment.

Qualifications

• Good communication skills in Dutch and English.
• Experience with hotel reservation systems, preferably MEWS.
• Previous working experience in a hotel.
• Hospitable attitude.

Responsibilities

• Welcoming, checking in and checking out our hotel guests.
• Optimising the guest experience.
• Dealing with and resolving hotel guests' challenges.
• Various administrative duties.
• F&B work.
• Keeping guests informed of fun events in the area.

Skills

Communication skills in Dutch

Communication skills in English

Experience with hotel reservation systems

Previous working experience in a hotel

Hospitable attitude

Tools

MEWS

Job description

Hotelprofessionals is looking for a dedicated professional to enhance the guest experience at the Amsterdam Lake Hotel in Hoofddorp, Netherlands. Key responsibilities include welcoming guests, resolving challenges, and optimizing their stay. Applicants should have solid communication skills in Dutch and English, prior hotel experience, and familiarity with hotel reservation systems like MEWS. We offer competitive salary, flexible hours, and opportunities for personal development in a dynamic team environment.