Front Desk Agent (full-time)

Hotelprofessionals; Hoofddorp; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Opportunities for continuous self-development

Dynamic team environment

Birthday present

Job summary

Hotelprofessionals is looking for a dedicated professional to enhance the guest experience at the Amsterdam Lake Hotel in Hoofddorp, Netherlands. Key responsibilities include welcoming guests, resolving challenges, and optimizing their stay. Applicants should have solid communication skills in Dutch and English, prior hotel experience, and familiarity with hotel reservation systems like MEWS. We offer competitive salary, flexible hours, and opportunities for personal development in a dynamic team environment.

Qualifications

• Good communication skills in Dutch and English.
• Experience with hotel reservation systems, preferably MEWS.
• Previous working experience in a hotel.
• Hospitable attitude.

Responsibilities

• Welcoming, checking in and checking out our hotel guests.
• Optimising the guest experience.
• Dealing with and resolving hotel guests' challenges.
• Various administrative duties.
• F&B work.
• Keeping guests informed of fun events in the area.

Skills

Communication skills in Dutch

Communication skills in English

Experience with hotel reservation systems

Previous working experience in a hotel

Hospitable attitude

Tools

MEWS

Job description

You are the hotel's calling card! With your service and hospitality, you have a huge impact on the guests' experience and satisfaction. That big smile on their face is your goal, because that makes you a big smile too!

Responsibilities

• Welcoming, checking in and checking out our hotel guests
• Optimising the guest experience and ensuring they have an unforgettable time
• Dealing with and resolving hotel guests' challenges and inconveniences
• Various administrative duties
• F&B work
• Keeping guests informed of fun events in the area

Qualifications

• You have good communication skills in Dutch and English
• You have experience with a hotel reservation system, preferably MEWS
• You have previous working experience in a hotel
• You have a hospitable attitude

  Benefits

  • A competitive salary
  • Flexible working hours
  • Opportunities for continuous self-development through internal and external training opportunities
  • A young and dynamic team where everyone finds it important to have fun at work
  • To feed your ambition, you can work on your personal development and grow with us
  • We celebrate your birthday with a present

  At Amsterdam Lake Hotel, we create a dynamic workplace where no day is the same. You experience a lot and there is always room for innovation and your own input. We are always looking for people who think along with us. We also give our employees the opportunity to develop themselves further within the hotel industry. Your enthusiasm and drive determine which steps you take.

  Would you like to become part of our team? Send your CV and a short motivation letter to (klik op de solliciteer button) in response to this advertisement.