Front Desk Agent - Fast-Paced Multinational Hotel Team

Odyssey Hotel Group; Amsterdam; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Travel expenses covered

Pension

Employee hotel rates

25 days off

Well-being support

Team-building activities

Internal growth opportunities

Job summary

Odyssey Hotel Group in Amsterdam is seeking a Front Desk Agent to deliver warm guest service at the check-in and check-out desk. You’ll manage guest records, payments, and preferences while ensuring brand standards are followed in a fast-paced, international environment.

Proficient in MS Office and Opera systems, you bring hospitality experience and a guest-oriented mindset. The role offers competitive pay and employee benefits within a dynamic hotel group.

Qualifications

• Fluent English and preferably Dutch.
• Affinity with the hotel industry and hospitality experience is a plus.
• Strong knowledge of MS Office and Opera systems.

Responsibilities

• Greeting guests with a warm and friendly attitude.
• Ensuring a smooth check-in/out process for all guests in line with brand standards.
• Maintaining accurate guest records, including personal information, payment details, and preferences.
• Carrying out, reviewing, and updating the reception procedures, as per hotel policy.
• Complying with hotel security, fire regulations, and all health and safety legislation.
• Handling complaints in a professional manner.

Skills

Fluent English

Dutch language (preferred)

MS Office

Opera systems

Hotel industry experience

Tools

MS Office

Opera systems

Job description

Odyssey Hotel Group in Amsterdam is seeking a Front Desk Agent to deliver warm guest service at the check-in and check-out desk. You’ll manage guest records, payments, and preferences while ensuring brand standards are followed in a fast-paced, international environment.

Proficient in MS Office and Opera systems, you bring hospitality experience and a guest-oriented mindset. The role offers competitive pay and employee benefits within a dynamic hotel group.