Front Desk Supervisor — Lead Guest Experience

Odyssey Hotel Group; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Travel cost reimbursement

Pension contributions

Diverse, multicultural environment

Discounted stays at IHG and Odyssey

Up to 25 vacation days

Alleo platform access

Internal vacancies & training

Job summary

Odyssey Hotel Group is seeking a Front Desk Supervisor for its Holiday Inn Express Amsterdam – North Riverside. The role involves leading the front desk team, ensuring smooth check-in/out, and delivering outstanding guest experiences in a fast-paced hospitality setting.

You will oversee daily front desk operations, resolve guest inquiries, and collaborate with the team to uphold brand standards. Strong English and Dutch skills are a plus, with opportunities for training and career growth.

Qualifications

• HBO/ MBO or equivalent level of education.
• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage.
• Excellent organizational and leadership skills.
• Proactive, adaptable, and independent.
• Diplomatic, respectful, and supportive with the company policies.
• Ability to work under pressure, prioritize and meet deadlines.
• Excellent written and spoken English and Dutch is a plus.

Responsibilities

• Supervise and support the activity of the Reception Team.
• Ensure a smooth check-in/out process for all guests in line with our brand standards.
• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy.
• Carry out Duty Management shifts.
• Support receptionists in preventing and handling complaints.
• Proficient with the hotel facilities, services, and special promotions.
• Acquainted with the hotel security, fire regulations, legislation and safety procedures.

Skills

Leadership

Organizational skills

Communication

Proactive

Education

HBO/MBO or equivalent

Job description

Odyssey Hotel Group is seeking a Front Desk Supervisor for its Holiday Inn Express Amsterdam – North Riverside. The role involves leading the front desk team, ensuring smooth check-in/out, and delivering outstanding guest experiences in a fast-paced hospitality setting.

You will oversee daily front desk operations, resolve guest inquiries, and collaborate with the team to uphold brand standards. Strong English and Dutch skills are a plus, with opportunities for training and career growth.