Front Desk Agent

Rosewood Amsterdam; Amsterdam; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Inclusive culture

Flexible hours

Training in luxury standards

Wardrobe and benefits

Global hotel group growth

Job summary

Rosewood Amsterdam invites a friendly Front Desk Agent to welcome guests, handle check-ins and check-outs, and ensure every guest feels valued in our luxury hotel.

In this fulltime role with flexible part-time options, you will work shifts, answer calls and inquiries, manage payments, and coordinate with housekeeping and other departments to deliver superior service.

Qualifications

• Previous front desk, reception, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Confident using computer systems and hotel booking software (training provided).
• Excellent attention to detail and problem-solving abilities.
• Reliable, punctual, and comfortable working a flexible schedule (including evenings, weekends, and holidays).
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests warmly and professionally upon arrival.

Skills

Front desk experience

Communication skills

Hotel software

Attention to detail

Flexible schedule

Professional appearance

Job description

As a Front Desk Agent, you are the face of our property — greeting guests, managing check-ins and check-outs, and ensuring every guest feels welcomed and valued. In this fulltime or flexible part-time position , you will have the flexibility to work shifts based on business needs, with opportunities to pick up additional hours during busy periods.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently.
• Answer phone calls, emails, and guest inquiries promptly and courteously.
• Process payments, issue room keys, and manage guest accounts.
• Provide information about hotel amenities, services, and local attractions.
• Resolve guest issues with professionalism and care, escalating as needed.
• Maintain accurate records and ensure compliance with hotel policies and procedures.
• Collaborate with Housekeeping, Engineering, and other departments to meet guest needs.

Qualifications

• Previous front desk, reception, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Confident using computer systems and hotel booking software (training provided).
• Excellent attention to detail and problem-solving abilities.
• Reliable, punctual, and comfortable working a flexible schedule (including evenings, weekends, and holidays).
• Professional appearance and positive attitude.

What We Offer

• A respectful, inclusive team culture
• Flexible part-time hours tailored to your schedule
• Full training and mentoring in luxury hospitality standards
• Complimentary wardrobe and exclusive benefits, tailored to suit your lifestyle.
• A chance to grow within a globally recognized hotel group

If you’re looking for a flexible role where every shift brings something new, this is the perfect opportunity to shine in hospitality.

Together, We Make The Place.