RWAMS Front Desk Agent

Rosewood Hotel Group; Netherlands; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Inclusive team culture

Flexible hours

Complimentary wardrobe

Exclusive benefits

Job summary

Rosewood Hotel Group in the Netherlands is looking for a Front Desk Agent to warmly greet guests and manage check-ins and check-outs. This full-time position offers flexible shifts based on business needs and is perfect for those passionate about hospitality.

Ideal candidates possess strong communication skills, attention to detail, and previous customer service experience. The role promises a supportive team culture and opportunities for growth within a luxury hospitality setting.

Qualifications

• Previous front desk, reception, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Confident using computer systems and hotel booking software.

Responsibilities

• Welcome guests warmly and manage check-in and check-out.
• Answer phone calls, emails, and guest inquiries promptly.
• Resolve guest issues with professionalism and care.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Tools

Hotel booking software

Job description

As a Front Desk Agent, you are the face of our property — greeting guests, managing check-ins and check-outs, and ensuring every guest feels welcomed and valued. In this fulltime position, you will have the flexibility to work shifts based on business needs, with opportunities to pick up additional hours during busy periods.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently.
• Answer phone calls, emails, and guest inquiries promptly and courteously.
• Process payments, issue room keys, and manage guest accounts.
• Provide information about hotel amenities, services, and local attractions.
• Resolve guest issues with professionalism and care, escalating as needed.
• Maintain accurate records and ensure compliance with hotel policies and procedures.
• Collaborate with Housekeeping, Engineering, and other departments to meet guest needs.

Qualifications

• Previous front desk, reception, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Confident using computer systems and hotel booking software (training provided).
• Excellent attention to detail and problem-solving abilities.
• Reliable, punctual, and comfortable working a flexible schedule (including evenings, weekends, and holidays).
• Professional appearance and positive attitude.

What We Offer

• A respectful, inclusive team culture
• Flexible part-time hours tailored to your schedule
• Full training and mentoring in luxury hospitality standards
• Complimentary wardrobe and exclusive benefits, tailored to suit your lifestyle.
• A chance to grow within a globally recognized hotel group

If you’re looking for a flexible role where every shift brings something new, this is the perfect opportunity to shine in hospitality.

Together, We Make The Place.