Evening & Night Front Office Agent

Hotelprofessionals; Amsterdam; On-site; EUR 1,653,120 - 2,479,680; Part time

Job summary

Hotelprofessionals in Amsterdam is seeking an Evening & Night Front Office Agent to warmly welcome guests and manage overnight operations. You will check in guests, provide local information, and assist guests from diverse nationalities while ensuring safety and comfort throughout night hours.

The role spans 30.4 hours per week with 3 night shifts and 1 evening shift, including late arrivals, billing, and night audit tasks.

Qualifications

• Excellent guest service during evening and overnight hours.
• Ability to handle questions and complaints, including late-night requests.
• Check-in and payment processing, including late arrivals and settlements.

Responsibilities

• Providing excellent service to guests during evening and overnight hours.
• Handling questions and complaints, including late-night guest requests.
• Checking in guests, including late arrivals
• Processing guest check-outs and financial settlement
• Providing information on the city, transport, and dining options
• Answering emails and managing reservations
• Performing night audit procedures and preparing financial reports
• Monitoring security during the night and ensuring safety
• Handing over the lobby and desk to the morning shift

Skills

Guest service

Multilingual service

Night audit

Job description

Hey you! Are you a pro at receiving guests with open arms and a big smile, even in the middle of the night? Are you known as the person who always has a kind word and a sparkling attitude, no matter the hour? Then we would like to get to know you!

Evening & Night Front Office Agent is the face of our hotel when the sun goes down. You check in guests, give them information about the hotel and the city, and handle guests of different nationalities. Your service ensures that guests feel safe and at home overnight.

Contract & Schedule

This position is for 30.4 hours per week, structured as 3 night shifts and 1 evening shift:

• Evening shift: 15:00 – 23:00
• Night shift: 23:00 – 07:00

Key Responsibilities

• Providing excellent service to guests during evening and overnight hours
• Handling questions and complaints, including late-night guest requests
• Checking in guests, including late arrivals
• Processing guest check-outs and financial settlement
• Providing general and tourist information, public transport, and restaurant recommendations
• Managing administrative tasks such as answering emails, checking reservations, and sending invoices
• Conducting night audit procedures and preparing daily financial reports for the morning shift
• Performing security rounds and monitoring the hotel premises overnight to ensure guest and property safety
• Preparing the front desk and lobby area for the morning shift handover