Evening & Night Front Office Agent

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station; Amsterdam; On-site; EUR 16,000 - 24,000; Part time

Job summary

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station seeks an Evening & Night Front Office Agent to provide outstanding service to guests during evening and overnight hours.

The role includes checking in late arrivals, handling guest inquiries, performing night audits, and ensuring a safe environment. The position requires excellent English communication skills and offers a part-time contract of 30.4 hours per week.

Qualifications

• No minimum education required.
• Strong language skills to communicate with guests of different nationalities.

Responsibilities

• Providing excellent service to our guests during evening and overnight hours.
• Handling questions and complaints, including late-night guest requests.
• Speaking to and checking in guests, including late arrivals.
• Check-out of guests and the financial settlement.
• Providing information and service to guests, such as general and tourist information.
• Conducting night audit procedures and preparing daily financial reports.

Skills

Proficiency in English

Job description

Overview

Hey you! Are you a pro at receiving guests with open arms and a big smile, even in the middle of the night? Are you known as the person who always has a kind word and a sparkling attitude, no matter the hour? Then we would like to get to know you!

As an Evening & Night Front Office Agent, you are the face of our hotel when the sun goes down. Your smile is the first impression our guests receive during the evening, and your calm, reliable presence is what keeps them feeling safe and at home overnight. You check in guests, give them information about the hotel and what the beautiful city has to offer, and how to get around, even during quieter hours. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests, and with your good service you ensure that our guests want to come back again. You make the difference, day or night!

Contract & Schedule

This position is for 30.4 hours per week, structured as 3 nights shifts and 1 evening shift:

• Evening shift: 15:00 – 23:00
• Night shift: 23:00 – 07:00

This gives you a consistent rhythm while covering the hotel's key evening and overnight operations.

Key Responsibilities

• Providing excellent service to our guests during evening and overnight hours
• Handling questions and complaints, including late-night guest requests
• Speaking to and checking in guests, including late arrivals
• Check-out of guests and the financial settlement
• Providing information and service to guests, such as general and tourist information, public transport, and restaurant recommendations
• Handling various administrative tasks, such as answering emails from guests or travel agents, checking reservations, and sending invoices
• Conducting night audit procedures and preparing daily financial reports for the morning shift
• Performing security rounds and monitoring the hotel premises overnight to ensure guest and property safety
• Preparing the front desk and lobby area for the morning shift handover

Qualifications / Skills

• No minimum education required
• Proficiency in English

Benefits

Contract: parttime