Front Office Agent (Parttime/Fulltime)

Hotelprofessionals - Zaan Hotel; Zaandam; On-site; EUR 20,000 - 30,000; Part time

Job summary

Hotelprofessionals - Zaan Hotel in Zaandam is seeking a Front Office Agent to handle check-ins and check-outs while ensuring guests feel at home. Responsibilities include assisting with reservations, preparing invoices, and addressing guest complaints.

The ideal candidate should be fluent in Dutch and English, possess a fresh appearance, and be stress-resistant. Knowledge of the MEWS Hotel Reservation System is an advantage.

This part-time position offers flexible hours and the chance to work in a dynamic hotel environment.

Qualifications

• Knowledge of at least Dutch and English and preferably a third foreign language.
• Fresh and presentable appearance.
• Responsible, alert, and proactive attitude.

Responsibilities

• Handle check‑ins and check‑outs in a professional manner.
• Show guests around the hotel and surrounding area.
• Prepare invoices and arrange payments.
• Handle and follow up on complaints.
• Perform other administrative tasks.

Skills

Dutch (Language)

English (Language)

Third foreign language (optional)

Customer service orientation

Stress resistance

Tools

MEWS Hotel Reservation System

Job description

Front Office Agent (Part-Time / Full-Time)

What do you do as a receptionist? Handling check‑in and check‑out is a key task. But even more importantly, you ensure our guests feel at home and inform them about the best hotspots in Zaandam. You enjoy listening to their experiences upon their return. Administrative tasks are also part of your responsibilities, as are resolving and preventing complaints, because you are, after all, the one who pampers our guests.

Responsibilities

• You are responsible for check‑in and check‑out in a professional, pleasant and efficient manner.
• You receive guests and show them around the hotel and surrounding area.
• You prepare invoices and arrange payments.
• You accept and make reservations.
• You handle and follow up on complaints.
• You correctly handle incoming and outgoing telephone calls and e‑mail traffic.
• You perform other administrative tasks.

Qualifications

• Knowledge of at least Dutch and English and preferably a third foreign language.
• Knowledge of MEWS Hotel Reservation System is an advantage.
• Fresh and presentable appearance.
• Stress‑resistant, able to switch between quiet and busy shifts.
• Customer‑oriented, willing to provide optimal service and customization.
• Responsible, alert, and proactive attitude.

Skills

• No minimum education required.
• English proficiency.

Employment Details

• Hours: Part‑time
• Employment relationship: part‑time
• Position type: Intern
• Contract: part‑time