French-Speaking Technical Support Specialist

Channable; Utrecht; Hybrid; EUR 32,000 - 33,000; Full time

Benefits offered by this job

8% holiday allowance

L&D budget €1000 per year

Pension savings scheme

Hybrid working policy

26 vacation days + 2 reload days

Workcation program

5 weeks partner leave

Urban Sports Club discount

OpenUp platform access

Job summary

Channable is a fast-growing B2B SaaS platform based in Utrecht. We’re seeking a Technical Support Agent to be the first point of contact for French-speaking customers, handling tickets, diagnosing issues, and escalating when needed.

You’ll join our international Support department, supporting multiple markets and collaborating with cross-functional teams. The role offers a hybrid setup with an office presence in Utrecht and remote work options.

Qualifications

• Excellent French (C2) and English speaking and writing skills.
• Available for at least 4 days/week (32 hours) and in Utrecht office 2 days/week.
• Live in or near Utrecht, or willing to relocate.
• Experience in technical support, preferably in IT or ecommerce, is nice to have.

Responsibilities

• Handle customer tickets (1st line) via email and phone, primarily in French and English.
• Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
• Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.
• Collaborate with second-line support and other teams to resolve complex cases.
• Contribute to in-tool translations and support localisation of customer-facing materials.
• Identify patterns and share customer and commercial insights to improve the product and ways of working.
• Work closely with commercial teams to ensure signals are shared and followed up.
• Actively participate in team rituals and contribute to team and department improvements.
• Continuously develop product knowledge and professional skills, with opportunities to grow into more advanced support responsibilities.

Skills

French (C2)

English fluency

Job description

Channable is a fast-growing B2B SaaS platform based in Utrecht. We’re seeking a Technical Support Agent to be the first point of contact for French-speaking customers, handling tickets, diagnosing issues, and escalating when needed.

You’ll join our international Support department, supporting multiple markets and collaborating with cross-functional teams. The role offers a hybrid setup with an office presence in Utrecht and remote work options.